Paid for white glove delivery and set up. We ordered a bunk bed with trundle bed back in August of 2020, first we were told that it would be delivered in October, then finally on November 16th it was delivered. They will not give a refund for defective furniture. Designer-inspired accent chairs that make a statement. California residents, please see the I will make sure I review you everywhere so others can be warned. I got a bunkbed from Bob's Discount Furniture on Nov 10, 2020 for my children and a month later the top "wooden" rail was cracked! The first delivery date was 12/5/2020. Kristen Bell reveals her favorite style swaps and quick updates. Define an entryway or accent any room with a stylish bench. Shades of blue and green for looks that bring to mind rolling waves, blue skies and sun kissed beaches. Its all about the unexpected details. That was three months ago. Because how your furniture is made matters. Rest, relax, and repeat in style with our duo recliners. Due to COVID-19, there were apparently significant delays in the parts department, which was understandable during the spring 2020. These spacious sectionals double as sleepers. You knew what we wantedmore, I went to Bob's tonight, reluctantly, after a not so pleasant experience earlier in the week. I don't know what can be done but we just want our chair at this point. With comfort and style our quality bedroom furniture is a dream come true. With styles for every taste, our loveseats are a perfect fit. We manage to get a measly $200 back. They came this morning, dropped 8 huge boxes of heavy furniture and blocked doorways, including my bathroom! Show off your style inside and out with these dressers. I got a text that they were 8 MINUTES from my house at 3:18pm. Thanks for reading! Designed to work overtime, these styles mean business. The tech came out, ordered the parts and 1.5 months later, only the couch parts have been received. As of 12/27 (10 days later), I have still not heard back. A chair with room for two. What a joke!!!! Waited until Saturday to open the box, the dresser drawers only open half way!! Additionally, one of the chairs does not have the correct holes drilled so the legs cannot be attached. Bring it home. About a month later one of the slats broke and, as a consequence, my mattress is now being supported by a pile of books. *On online or in-store purchases made with your La-Z-Boy Furniture Galleries credit card. Redecorating made easy. We ordered a sofa and a recliner on 21AUG2020 and were told we could pick up the sofa the following weekend. I have not received the new slat yet. Add practical style to your bedside witha nightstand. High-end style and unexpected reclining power. yours today. The company is great, the delivery men were awesome, and Ira the salesman was a sweetheart! Dont waste your money here! We do understand that COVID is occurring and making everything hard and chaotic. Their furniture is mediocre at best but really eats you up is all the false promises of restuffing your cushions and the fake warranty. Raise the bar on seating with versatile barstools. Awful experience beginning to end. The one male store manager kept making excuses for the rotten delivery service, which neither of us cared to listen. ROBERT SHARP, what a great shopping experience. I will never do business with them again. Definitely will come back to this store in the future !". Its almost impossible to get through with them on the line. When customer service finally got us to someone who could help, they did NOTHING! FAQ. I reported both issues immediately. Its location on this page may change next time you visit. La-Z-Boy Privacy Notice forterms. I finally got ahold of someone and got a delivery date. In preparation for the delivery, we got rid of our old furniture. Design the perfect room and bring it to life with our 3D Room Planner. Link to a very similar product on the Bob's website below if you're curious about dimensions/product reviews. Ive been emailing support for months and they refuse to do anything. They made sure to ask where we wanted ourmore, Furniture StoresMattressesHome Decor$$Rhawnhurst, Bought a couch and loveseat. A furniture technician came to inspect the accent cabinet in late February 2020 and determined the right-hand drawer was cut too short by about 1.5" inside, so the drawer does not slide properly along the casters. Pretty sure these reviews are fake. Make duo? Originally they said they would remove the old furniture, that was a lie. I went to store and asked for my money back. We had only ordered 3 chairs, and I told them as much so they didn't leave additional merchandise at our house. Spice up your dining table with chairs inevery style. Waited 3 weeks, tried to get through on the phone to see when it would be in and nobody would answer. More phone calls and hours on hold for the salesman to tell us it's still backordered. December 21st, another delivery team arrives, and again, they are very nice. We leverage our knowledge of materials, construction, and style to bring our ideas to life. I asked if I was supposed to open it in the store, no answer. Neutral colors transition effortlessly from season to season. Projected delivery end of Jan. Our sectional sofas and couches add space to your home. We got close to the next weekend and were confirming renting a truck, only to contact them and find out that no, our sofa will not be available until the end of October, which then turned into the end of November. We got back on the phone to try to arrange for us to keep the both sofas we'd been using since Sept and get the loveseat that we'd been waiting on for OVER A YEAR and we were on hold for another extended period of time! I have called and spoken to three different people, including management, who told me too bad. Only to be offered a gift card that would not cover anything they sell without having to spend additional money (gift card is the only option if you want "compensation"). Make duoyours today. I was so disappointed and called to have the furniture recovered for Dec. 21. This is a review for mattresses in Mount Laurel, NJ: "Our delivery came today and the men that set it up were so nice and so polite! She was polite and very friendly. Wont even last a year and they will not ever honor the goof proof ever!!! Style with space to spare. The couch had bent brackets and the chair, the swivel mechanism is bent. April comes & goes- no furniture. Who delivers a sectional in pieces???? Style and comfort with a modern high leg recliner. These options completely negate the frustration and inconvenience we have experienced and are still experiencing. Only much more comfortable. I feel so burned by Bob's that I don't want to start all over looking again. Nov 2019 we ordered a grey loveseat and sofa. Midland is a modern tweed with multi-color yarn and beautiful chenille, which provides this fabric with a soft hand and sophisticated texture. Unsubscribe at any time. This yarn dyed texture is an appealing linen-look with a natural yarn effect. DON'T GO TO BOB'S DISCOUNT FURNITURE!! Rest easy with chic chairs that double as twin sleepers. Read all fine print. It is now January. I waited 5 hours for my delivery. During the that call we asked to speak to a supervisor and were promptly hung up on. i-Barnabas unique texture develops from the multi-color slub linen yarns that blend together to make this rich, i-Clean performance body cloth. We value your privacy. Complete your look with our eclectic line of lamps. They can only patched them up. Buyer beware not buy from Bob's!!! We constantly had to reach out to them for updated potential receiving dates. From casual to contemporary, comfort never looked so good. In Sept 2020 we finally got a delivery. Our reclining sofas offer next-level comfort. After spending almost an hour on the phone (the store manager was kind and helped me call them directly) with April, then with Kevin, I was told we had two options: wait an indefinite amount of time for a replacement or take a store credit for another item. Spice up your dining table with chairs in every style. Style with spaceto spare. Manager says the order was put in for 2 sofas instead of sofa and loveseat. We know everyone has their own unique sense of style. BEWARE OF BOB'S FURNITURE. They can't schedule it for me and are unsure of the specific date. Discover the new look of reclining comfort with duo. No explanation as to why. Dec 16 Called and tried to reschedule the delivery. The back frame cracked and their insurance wont do anything. I will not be purchasing any more furniture from Bob's Discount Furniture because of the company's lack of true customer support and its failure to resolve a small manufacturing defect. Every well-dressed bedroom needsvertical storage. Also, the mattress acquired an indentation of about 2 inches. Guess what? I filed support tickets and all were closed and marked "solved" ?? Stretch out and lean back, these sectionalsalso recline. I cant afford to pay to get it fix or buy a new sofa set. I just received a email stating that they don't replace broken items. I go into the store Dec 21 on my next available day off, because at this point I need the bed, and they move it up to Jan 5. Finally two and a half weeks later our recliner is in, we're not even bothering at this point, back to renting a truck. If I don't select one before January 28th then their offer is withdrawn. Do not shop at Hall Road location. It showed up more than damaged, more like destroyed. Virtually. Can't trust answers. Of course, that was not correct. Selling an Bob's Furniture sleeper sofa in like-new condition. Mid-October, Robert called and said it would be further delayed. They gave us Red, not grey. They tell me not to confirm my delivery over email, and I do not. For fastest delivery, many items are stocked and available in store. We value your privacy. I definitely would recommend Bob's Furniture to my family and friends and I would HIGHLY recommend friends & family to **, she was the Best. Includes our Limited Lifetime Warranty. The technician advised me that the drawer was clearly manufactured incorrectly. December 15th, I received a text stating some items were unavailable. Still have no couch but they did charge my credit card. Stretch out and lean back, these sectionals also recline. Sofa sets are the center of your living room. Ultra comfortable sofa with round arm rests, Extra Tall scale, perfect for people 6'3" and up, Unmatched quality and comfort with luxury in mind. They said it was on the list to arrive that first Friday for me to pickup and they'd call. Oh, and the Mattress included two huge pieces; it was a little like "the Princess and the Pea". First of all I bought furniture in October and still have not received the complete set to this day. I would have to wait another 5 days got that. Take your business elsewhere. duo has a lot to love. I bought a bed from Bob's. While in my home, the technician contacted Bob's Customer Service to request a replacement of the defective drawer and I was assured the new drawer would arrive mid-April 2020. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Now I'm going to my CC and canceling the payment as I told the lady on the phone. We got rid of our old couch before the pick up so we had to cram onto literally half a sofa (which had two pulls in the stitching we had to fix since we weren't waiting for a new one). Designer-inspired accent chairs that makea statement. What are people saying about mattresses in Mount Laurel, NJ? Its cheap furniture and its (lack of) quality does not make up for the inconvenience. Super nice guys and did an amazing job! No one is answering and I've tried many of their automated options just to get through. Rest easy with chic chairs that double astwin sleepers. Meet duo. Designed to work overtime, these stylesmean business. Every delivery so far has included broken or scratched pieces; why would I want more? Finally we get to speak to a manager. inventoryDependent: false; onStoreFloor: true, inventoryDependent: true; onStoreFloor: true. I missed a call from them after 5pm that evening, reporting that they did not finish their route due to the snow. They were unable/unwilling to make the delivery in one trip. I filed a claim 3 days after receiving the furniture. She never once apologized for what happened and did I mention she was so rude!! Upgrade your downtime with a stylish rocking recliner. I hung up with her and called their main office and after talking with the rudest customer service rep I ever have. I couldnt be more dissatisfied and disappointed. They wouldn't help us AT ALL even after ALL of their mistakes and delays. Dream bigger. And definitely do not buy goof proof. Arm on the loveseat was broken at delivery so we had to have a tech come out to tell us it's not repairable and then had to order another loveseat too! This time the truck NEVER showed up! The sofa I purchased Bobs Goof Proof Plan. I just want the tech to fix the couch and swap the chair. Sign up to receive our free weekly newsletter. Style. We then found out the truck on 12/21 was only delivering one piece of the sectional. There's amore, I am giving 5 Stars because of the in store staff and how great they were. Every well-dressed bedroom needs vertical storage. I had to rearrange my work schedule again to receive the delivery. La-Z-Boy Incorporated. Well shame on me as I did read reviews on Bob's and still gave them a shot. We purchased a new couch that was delivered without legs on one piece. I recommend spending your money elsewhere. Anybody that purchases the Bobs discount furniture warranty program with her sofa or loveseat or anything else Please beware! They made sure to ask where we wanted our bed and didn't leave any mess. What a ripoff. Its important to choose pieces that you enjoy.. Youll be the first to know about our sales, new products, offers & more. We paid in full and had confirmation of the payment from 9/2/2020. I have a seam where the sewing of it ripped on my loveseat and I have the left side of my reclining electronic loveseat that no longer goes up after two years why, I dont know because Im not a mechanical engineer or anything like that, thats above my pay grade. Paid the extra amount to do the delivery (Bob's Breakfast). The most recent is a chair (part of a set)--4 "re-schedules" since it was ordered. They make what we do possible. By the way we did not get a warranty because we didn't think it would be needed, but after a month of purchasing this item we are in need of changing it for safety reasons! No furniture. I purchased two products from Bobs: a headboard and a sofa. That's easy with our augmented reality app. All and all, I had 3 separate deliveries, 1 service call, 13 phone calls, a missed day of work to be here for it all and Bob's offers me a $75 gift card for the inconvenience! ConsumerAffairs is not a government agency. Rotate cushions for even wear. I will never purchase anything from them again and will tell everyone to stay away. Create a rich and cultivated mood, no matter where you live. There were different style screws used to put it together and to top it off they didnt even screw the staircase to the bed which tips over. Bob's finally agreed to exchange the mattress but have given me a time restrain. We went along with it because we figured Covid delayed things. No drawer to date and now I have been informed the drawer will arrive in late January 2021. Bob's rescheduled my delivery for two days later when I called them. Sit, stand or fully recline at the touch of a button. So now here we sit in our living room without new furniture. With clean lines and timeless details, these mid-century modern looks are here to stay. The slub yarn adds an element of visual interest to the texture. In tune with today's style, our media consoles make a room. I was told once you accept it, it's yours and no refunds. Its a recliner. We now have 7 pieces of furniture across the floor in varied states of completion and 4 of them are either scratched or broken. Again, frustrating, but it happens. He said he could not make it up our hill because he would either need to back up or back down our hill and he was not experienced enough to do either, so he left! From small updates to a transformation, our FREE Design Services help you get the look of your dreams. Our reclining sofas offernext-level comfort. A link has directed you to this review. I have a broken table and chair pieces covering my dining room and they are unwilling to let me return the item or schedule a date they will replace it. He took photographs and measurements and assured me he would return with a new slat. Worst customer service ever. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I was given a guarantee and that was not meet. Meanwhile, I'm sitting here on the floor waiting two extra days for another attempted delivery. La-Z-Boy has recliningand stationary styles too. I ordered a bedroom set 6 months ago and still have nothing! Early November - We finally receive a call to schedule our delivery. With ideas, tips and complete room looks, updating your home has never been easier. Unsubscribe easily. I was told any mechanical issues of motor is going out or anything like that are covered. I am not satisfied at all. The Jules Accent Cabinet that I purchased had a defective drawer that I discovered moments after delivery. I purchased an end table in the store in September and ordered the second matching at that time to be delivered mid November of which they immediately took the money for. I have to go to store to find out delivery gets changed. Copyright 20042022 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. I will never order anything from them again! Our versatile sleepers provide comfort around the clock and sweet dreams through the night. It's both! I never received it. They will not let me return the broken, useless table and it has rendered our dining room useless. With so many styles, leather and fabrics, youll find the perfect loveseat sofa to take home. They sent some guy out to look at the bed and he had some wood and screws and patched the bed. Our guests and designers share theirs. Well start sending you the news you need delivered straight to you. Enjoy double the comfort with our dualreclining loveseats. The salesman was on me like GLUE. Adding a business to Yelp is always free. Create a look all your own. Style that takes comfort and seating to the max. Take a seat and instantly relax in one of our comfortable upholstered living room chairs. While setting up, they notice the bench is scratched and the table base is incompatible with the table top. (This ones taken.). On November 14, 2020 I purchased the sectional along with their "White Glove Delivery" and the extended warranty. They do not respond to phone calls or emails. Woodstock is a 100% polyester chenille body cloth/texture design that is great for any frame, especially motion. Sectionals are like building blocks for adults. Rarely has there been such a sizable discrepancy between my low expectations for a business and a result that was ultimatelymore, I came in looking for a couch. Our home accessories add fun and function to any room. December 27th, I went to the store today to request a return and refund. Long story short: I have tried to give Bob's the benefit of the doubt and ample time to correct the situation before posting a review. I waited for 1 piece to deliver and truck never came and no one called! Our expert designers will guide you through every step. They will not even accept the defective furniture for a refund. Ordered a couch in November. We like the furniture, but to count on the delivery service is a mistake. Upon set up by the delivery personnel It was noticed that there were scratches and scuff marks all over the furniture. Late-October - I received a phone call stated our order was cancelled due to a payment issue. The 2 amigos that delivered it, whom could barely speak ANY English recommendedmore, Furniture StoresCarpetingMattresses$$Stratford, Stopped in yesterday to browse the furniture selection and they went above and beyond to make suremore, july 4th dont buy anything from raymour and flannigan they lie to you and gove you used furnituremore, Bottom Line: A beautiful store full of transitional home dcor and furniture. Design utilizes two chenille colors arranged in an alternating order to help create a deep color effect. I'll make this short and sweet. NO IDEA WHEN IT'S COMING! With duo youll never have to sacrifice style for comfort. And still no furniture. .marketing-content-container .marketing-content-block .title {color:#fff;}, Ready to see how this piece of furniture will look in your home? In our most recent call to the delivery service, they told us that we had called in and canceled the order. Watch out Bob's Furniture in Orland, I will be coming to visit you shortly, this week on my days off and I plan on Letting customers all know of this issue. I heard enough compliments about Bob's furniture. Take style for a spin with our standard 360 swivel chairs. Reclining comfort meets space saving convenience. After 4 calls to Customer service, we were told it would be April until they had available. The week they want to deliver does not work for us because we are in the process of moving. MORE hours on the phone. Due to COVID delays, it was estimated the table would arrive mid-October. Save yourself the grief and go somewhere else. Our content is intended to be used for general information purposes only. In summary, my dining room is filled with broken furniture and Bob's can't even give me a date they will be able to fix it by. What a difference! Told delivery would be first week in December. We have spent well over $20K at Bob's. No matter what yourstyle or budget, La-Z-Boyhas a sofa for you. Our delivery came today and the men that set it up were so nice and so polite! Back to renting a truck. We paid in full that day. His name is Ira and he made sure to check in on us while we were shopping in the store. Our delivery team does more than move furniture - theyre here to support customers and make the process of buying, selling and moving furniture easy. Key things I would like to highlight.more, I just turned away $2,600 in bedroom furniture. We confirmed the truck never came up the hill and the female office manager was able to back that out of the system. I was also told that if say something happened to the loveseat and they no longer had that exact furniture around anymore including the color of it that they would give me an entire new loveseat and sofa because I should have a matching set! Entertain with cabinets perfect for serving and storing. In tune with todays style our media consoles make a room. Including Managers. With duo you'll never have to sacrifice stylefor comfort. The couch springs are broken and when I put in a claim they denied me. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I called the store and spent 30 minutes trying to speak with customer service. I purchased a couch and chair, both were delivered damaged but not noticeable until you sat in them. Condition: Good: Minor blemishes that most people won't notice, Overall Dimensions: Width: 85 inches, Height: 39 inches, Depth: 37 inches. Prior to that was a bed; three months to get delivered, and then it was damaged somewhere along the way. In person customer service is horrible. I have been told 4 different delivery dates. As stylish as they are versatile, our ottomans can do it all. As a result, we are told the next available date is December 17th. Another 2 months and they deliver the WRONG color! They will not send a tech out until all the parts are received. What I do know is what I was told when I was purchasing this warranty for this brand new furniture and the email that was sent to me regarding the coverage of these claims that I made now 2.5 years into purchasing the furniture. Are you looking for a furniture store that's easy to work with and has great customer service? Buyer Beware. Its both! No table, no one to talk to, yet they have my money.for 3 months they've had my money. I would say that Bob's communication was awful but there was NO communication AT ALL and that was our issue. I immediately told her to cancel my order and credit back my credit card! Just tap "View Virtually in your Space" and instantly see it in your home! Seller's Notes: Moving sale! A spin on comfort with our 360 swivel chairs. I texted the store and was told they could not help me. I paid for they protection on my furniture but cause I can't tell them how it broke they won't fix it or even come out to take a look at it and tell me I have to fix it myself cause they don't cover that. Laurel loves to welcome with an eclectic look and relaxed personality. Select a cover to add to your recently viewed list. Stay far away from this Company. Made to order items will require longer production times. Create a restful retreat with a bed designed for comfort. Add practical style to your bedside with a nightstand. The perfect neutrals of Smoke, Charcoal, Taupe and Indigo are offered in this body cloth. Thats why we offer a broad range of products that can be customized with a variety of fabrics, leathers, and other accents. We scheduled a service tech to come to the house today on 12/1 and they never showed up nor did they call to inform us that they wouldnt be out today. It's a chair. Customer service is the worst and quality is yet to be determined. 2 more months go by. Never going back to Bob's discount furniture. I purchased multiple pieces of living room furniture from Bob's Discount Furniture in January and February 2020. My order was placed 11/6/20. We purchased a leather power reclining sofa and loveseat on Dec 15th with delivery scheduled for Jan 2nd. **, was my sales associate at BOB'S DISCOUNT FURNITURE, located at Great Northern Plaza 26350 Brookpark Road North Olmsted Oh 44070. "Keep in mind 6 months later" they came and dropped off two poles only! Subtle slub yarns are woven into the base cloth to create patterning and texture. They brought in the boxed bench and 4 wood chairs. We scrambled to rent a truck for that weekend and THEN arrive to pick up.HALF OF OUR SOFA. It's a recliner. x39.0"h, Double-picked blown fiber fill for improved shape retention, High grade foam seat cushions maintain their comfort and appearance, Premium grade fabrics and leathers tested to resist wear and fading, Special financing available using the La-Z-Boy Furniture Galleries credit card (only applicable in the United States), Customizable with your choice of fabrics and other upgrades. They told me I had to contact customer service and they could not simply exchange for the extra chair they had on the truck. I searched over dozens of furniture stores and department stores, nobody came close to having the sofa that I purchased from Bob furniture. Shame on you BOB'S! They got here way faster than we thought which is awesome. Love to lounge? High-end style and unexpected reclining power. The headboard arrived damaged. Show off your style inside and out withthese dressers. Ordered $3300 worth of bedroom furniture. We requested our order be changed to delivery to make our lives easier and then were surprised to receive a text message from Bob's saying we had one week to pick it up ourselves at the Manchester, NH location. Stay away! When I received an email asking me to confirm delivery, I did not due to the unacceptable condition on the items. Reflect your personality with strikingaccent mirrors. Our sleeper sofas are perfect for overnight guests. Every person in customer service gave me a different story. They then informed me that they didnt have time to assemble.
Fish Totes For Sale Near Ipswich, Canon Powershot G5 X Mark Ii Release Date, Grand Bahia Principe Aquamarine, Tektro Brake Adjustment Screw, Scents Like Dkny Be Delicious, Light Yellow Maxi Dress, 2011 Camaro Led Headlights, How To Read A Sewing Pattern For Beginners,
