Rep Fitness claims is a "doesn't move" resting point, yet they tell me the swinging is fine. You want to make sure that they arrive safely and in a timely manner. There has been no explanation on the missing $45 promo-code. As a matter of policy, BBB does not endorse any product, service or business. This company took over $3000 from me and have not delivered a single item. New orders have been sent before mine. Due to the issue from their staff making a mistake, they force me to take a refund for my purchase and Offer me $10 off a future purchase. On 12.24.20, as stated on the website, I emailed orders@repfitness stating my concern and requesting product exchanges. BBB Business Profiles are subject to change at any time. The product was safety straps which comes with two straps and four pins. BBB is here to help. As of July 23, 2022, Rep Fitness does offer international shipping policies. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I would like to keep this complaint open until I have received the order and can confirm it is complete. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. J cups fitted perfectly and the straps did not. What other shipping & returns policies does Rep Fitness offer? Well guide you through the process. Americans who order packages from places like Rep Fitness have no worries. That is why we think you should only work with a forwarder that has experience. As of June 26, 2020, my items have not been shipped and I have no confirmation for the additional items I ordered. International Association of Better Business Bureaus. Rep Fitness' international shipping policies. Yes, Rep Fitness does offer international shipping. Once you have gone through the registration process and have set up your American address, you are ready for the next step, which is visiting Rep Fitness and grabbing all the amazing items you couldnt order before. I purchased the following items on 12.17.20 and received them on 12.23.20: PR-5000 Monolift V3 and PR-5000 Rounded Sandwich J-Cups. The reason why we like this option is because they dont charge additional taxes, they have low rates, and their service is reliable. Obviously, you are paying a pretty penny for your items. View the, No. This can be frustrating, especially if the stores are offering great deals. I agreed to the change. I bough a gym equipment from this company. Things are not as easy for Americas neighbor to the north, Canada. J-cups and safety straps. I requested over $1,000 of items to be shipped with my original $2000 order. One of the influencers affiliated with Rep posted that they had new benches in stock and I rushed over to see if this was true. BBB Business Profiles may not be reproduced for sales or promotional purposes. (Optional) Include a photo to illustrate your review of Rep Fitness' international shipping, Yes. They do not seem to have the best track record with shipping complete or non-damaged orders. They both told me the same thing that part of my order was in and ready to go; however, one item was delayed. Communication has been largely general, despite asking for specific order updates. You checked the companys website and are sure that Rep Fitness or the other e-commerce store you want to purchase from will not ship to Canada. The other did not. We researched this on Jul 23, 2022. You can use Rep Fitness coupons to unlock discounts at their website. The seller wanted me to return the product but I am in charge of shipping and restocking fee.Since the item was defective I am not willing to pay the shipping or restocking fee and I would like to get a replacement. Straps are good and I would need to replace only the pins. We have worked with this shipping forwarder for some time and have shipped more than 1,000 packages from the US to Canada and feel that MyUS.com is unquestionably the best option for delivering your Rep Fitness order. There are options available that will allow you to ship items ordered from e-commerce stores like Rep Fitness to your house or office address in Canada. They said if I switched colors for the out of stock item, the whole order would ship within three days. Our pick is MyUS.com. Based on our last check on July 23, 2022, Rep Fitness was not offering in-store pickup. After creating a Facebook account and posting a few frustrated posts, they responded. I provided my credit card information and was changed for these items. Based on our last check on July 23, 2022, Rep Fitness was not offering free return policies. Both products are for power racks which claims to fit on 3x3 steel. The best option for you is to ship your package to a package forwarder that will send the items you purchased in the United States to your home. ComplaintsComplaints for Rep FitnessExercise MachinesView Business profile. The safety straps did not fit which I notified the seller that the item is defective. **** stated she would send me a $45 promo code for the inconvenience (I have not received this). The basically ignored every email I sent; however, I noticed they were responding to people on Facebook and Instagram. {Both products are same fitting style, just the safety straps were defective}. The video and pictures show previous wear and tear to support my claim. **** also offered to add additional in stock items to my order to help keep shipping costs low. Purchased a product that was displayed and advertised as in-stock from Rep Fitness through their website. A number of American stores wont ship internationally. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. This contradicts what they originally told me (that my order was ready to ship) and I still do not have an update on my additional items. Become a verified brand rep for Rep Fitness and amplify your brand's voice on Knoji. They put in their address, and within the stipulated time frame, the package arrives. Does Rep Fitness ship to Canada, UK, Australia, or other countries? Customer Reviews are not used in the calculation of BBB Rating, of those, 2 complaints were closed in last 12 months. If you are planning on ordering something from a US-based e-commerce store that doesnt ship to Canada, we recommend that you go through the sign-up process with MyUS.com. Signing up is a breeze, and you will know how much it is going to cost to ship your Rep Fitness item to your home before checkout. I proceeded to enter into a contract buy, in good faith, purchasing the product, as displayed and advertised on their site as 'In Stock'. They told me my order would ship the following Monday or Tuesday but no later than Wednesday. I gave my consideration for the product and was then charged $220+ for the product to my credit card. How do I know if Rep Fitness ships to my country? On June 21st I received a call from two people at Rep Fitness, **** and ****. When I placed the order, I was told the items would ship by June 21st. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. If you have experienced this recently, do not get frustrated. www.securite-allergie.cais a participant in the AmazonServices LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking toAmazon.com. How much does Rep Fitness charge for shipping outside the US? BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I did not receive communication from Rep Fitness, I followed up on 12.28.20 and 12.29.20. Email requests for updates have not been responded to. I made a preorder on April 27th and have not received it. Does Rep Fitness ship overseas? 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Upon inspection, I noticed extensive chipping, scratches, and prior usage signs (Metal plates rusting and plastic lining scratching). Check. Both **** and **** assured me that my shipment would be prioritized above new orders. Other social media posts have reflected the same information. BBB Business Profiles generally cover a three-year reporting period. They advised me that they made an error and sent a couple hundred new orders out before handling pre-orders. Amazon and the Amazon logo are trademarks of Amazon.com, Inc. or its affiliates. Check the. View the, No. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I sent them a message on Facebook requesting an update. I have not received a confirmation on this order and the items have not been listed under my orders on my Rep Fitness account. Two products. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I received a Facebook messenger update at 1158 P.M.Tuesday night alerting me that my order shipped. Moderate content, respond to reviews, and promote offers. If you have any problems with your Rep Fitness package, talk to the concierge service offered by MyUS.com. Knoji is a social discussion platform that's 100% free to use. On 12.30.20 I received a reply requesting a video for one of the items J-Cups (Higher price J-cups are described on the website as "secure, doesn't move resting point"). Check the, Yes. At this time I was also capable of purchasing a ******* and a ***** ******* ******* *** ***** but chose to go with Rep based on their reputation from ****** *** *******, ******* ********, and various other social media influencers. Seller is saying they cannot guarantee compatibility with other racks but only for their own which is not relevant because both are meant to be used on 3x3 steel. As you go through the checkout process, use the American address you have set up with MyUS.com and your package will be on its way to Canada before you know it. There are not other factors. As of -, Rep Fitness does offer free shipping policies. On 12.31.20, Rep Fitness replied that they don't believe that there will be any risk to safety or functionality with my item as it appears to be a normal amount of swing on them. The following morning I am met with an email stating they are cancelling my order due to a publishing products that were meant to fill orders. Only dimensions are.One product did fit. They stated they are still waiting on a piece of my order and it should be sent in the next week.
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