Call WillyGoat customer service at (888) 920-4628 to confirm inventory location and payment information, Schedule a pickup window on this call. Not intended for public areas such as multi-unit residences, schools, churches, Cedarsummitplay . Receipts for shipping costs may be provided by WillyGoat upon request by the customer. The order is typically delivered by a large tractor/trailer that should have a step and handle for easy access to climb onto the trailer. Signing a shipment as clear and/or failing to note a shortage or damage removes WillyGoat and the carrier from any replacement responsibility -- the customer will be required to pay for missing pieces and related shipping costs. . When you place an order with WillyGoat, unless it has been noted at the time of checkout, we have removed as many unnecessary services and fees as we can from your shipping charges. Powered by WordPress. . Their other sets dont necessarily perform as well as the Lookout Extreme, but weve still given this 3 stars. If you have a replacement parts order, please call us so that we may place that parts order with Gorilla and follow up until it ships to you. With very large orders that have been crated, a crowbar or power drill may be needed to access the product. Its worth noting that this playset reaches a broader age range than most of KidKrafts other options. c om/parts-center-warranty-claim, Europe Customer Service: +31 (0)20 305 8620, EU Online Parts Replacement: parts . With the steering wheel and rock wall, kids can drive a ship or scale a mountain. Inspection and regular maintenance will give you that extra few years. . 10, Step-By-Step Instructions . The shiplap roof provides welcome shade in the upper clubhouse to allow for hours of imaginative play. Thanks for reading up on the Lookout Extreme by KidKraft with the Backyartisan. Our Lookout Extreme verdict: On the whole, the Lookout Extreme is pretty straightforward. . We give 30% of the weight to the experience before the playset is put to use, 45% to the use of the playset, and 25% to the overall value of the purchase. When it's time to ascend to the second level, kids can choose between varying degrees of climbing excitement. Upon receipt, inspection and seeing no damage by WillyGoat or manufacturer, the customer will receive a refund of the total order amount minus a restocking fee of 10% of the purchase plus all shipping costs incurred by WillyGoat, regardless of what the customer paid for shipping. Due to the overall size of the Lookout Extreme wooden swing set, it boasts one of the higher capacities offered by KidKraft. (49.9 kg) per child. No matter what comes in the box, you can find the full instructions online. The crossbeam for the swing set is 3 by 5.25, which is pretty decent among most KidKraft sets. You may want to get a glider or other accessory to round it out. . . Customizable Little Miss & Mr Tees for $19.99 + Free Shipping (Reg $50)! often and give them to any future owner of this play set. The Lookout Extreme comes with a max capacity of 16 children ages 3 to 10 years old. Created by Meks. In this section, we take a hard look at everything your kids will enjoy when playing on the Lookout Extreme. Returning commercial grade playground or park equipment will depend upon the manufacturers process and a refund will be issued for the total order amount minus a restocking fee of 25% of the purchase plus all shipping costs incurred by WillyGoat, regardless of what the customer paid for shipping. Pickup appointments are scheduled between 10 AM and 1 PM CST Monday through Friday, Arrive 10 minutes prior to your pickup appointment. It may take 3-5 business days to review all of the information and process a refund. Please request a cancellation email if youre canceling over a phone call. . . Buying a swing set for a very small age range generally means its not useful for many years. If an item is already in production, it may not be able to be cancelled. The date of the latest revision should be at the top of the Refund Policy. if you feel good about handling three boxes that are over 100 lbs., you shouldnt have much of an issue with this. water slides and very large playground equipment) may ship via dedicated truck/van, referred to as an FTL (full truckload) freight shipment. There will generally be five boxes for the Lookout Extreme and we expect the typical pallet to be upwards of 8 feet long. One box is the slide while the other four are the hardware and wood parts. We do not store credit card details nor have access to your credit card information. We think you get a lot of bang for your buck within this budget compared to what youll see in the market. Some deliveries, regardless of special services ordered, require meeting the driver/truck at the end of a street or subdivision in situations where the truck cannot enter the area due to city ordinances or low level wires/trees. Orders in stock received by 1:00 PM CST should be processed within 1-2 business days. All in all, pretty good, but not heavy duty by many standards. Depending upon the size of your shipment, it could take a little time as well. At its sole discretion, WillyGoat may make exceptions to specific sections of the Shipping Policy on a case-by-case basis only to the additional benefit of the customer without nullifying or changing any other part of the Shipping Policy. . In cases when there may be multiple items shipped for installation, installation will take place once all items are delivered. If an order for a wooden swing set has already shipped, we may be able to have it rerouted back to our warehouse, but the customer will only be refunded the total amount of the order minus shipping fees incurred by WillyGoat and a restocking fee of 10% of the total order amount. . You shouldnt expect anything by KidKraft to last 10 years, but also note that youre dealing with an age range of 3-10 years, so you may not need it to last quite that long. You could easily double your budget and come up with maybe 1 more slide and another fort, but we can totally see why youd stick with something more simple that still hits on all cylinders. We think KidKraft does a great job on this swing component. Please take and send all pictures and paperwork to help@willygoat.com in order to report damaged or lost items from shipment. Two hours after an order is placed with a credit card or PayPal, you may be subject to a fee of 3.5% of your total order amount to cover transaction fees as well as any restocking and shipping fees outlined before, which will be deducted from your refund amount. We use cookies to make your shopping experience more enjoyable. We know some big children, but that should handle most any one who is drawn to play on this playset. Additionally, the plastic is your classic, slick thermoformed finish, which is great for sliding, even if theres a little more status than wed like. The lower clubhouse welcomes guests with a windowed door and ringing bell. Some kids may be particularly drawn to the interactive home play stuck by the door and kitchen along with the great dinner bell. Yes, that means most of your week, which is why it might make sense to hire this out. When you consider that itll take 20 hours, that may be on par with what youre willing to do. This is different than your typical parcel service and will require you to make an appointment and possibly even unload the playset. Please call us at (888) 920-4628 or email us at help@willygoat.com with questions regarding an item's custom status. . The instructions for the Lookout Extreme are well written and organized to follow closely. Maybe they'll opt for a belt swing or an acro bar to soar to new heights. . KidKraft uses a reddish yellow stain on the Lookout Extreme. With two belt swings and an acrobat bar in the middle, this is a nice set of options. Take a detailed inventory of every item in your shipment. The Lookout Extreme playset was designed by Solowave, a company that KidKraft acquired when they wanted to get into the outdoor space. After you place an order and it is processed, you will receive an estimated ship date via email. WillyGoat has a large installation network and reserves the right to reassign installation to another installer, if the initial appointment isnt satisfactory for the customer. FTL shipments have a short transit time as they generally go door-to-door. Remember, freight shipping is the most cost efficient way to ship large items through the US, but it does require putting yourself in the mindset of a warehouse worker, taking inventory and following steps. If the playset calls apart in 3-5 years, they can sell another one to you. Learn how your comment data is processed. Keep and refer to these instructions. The location and ability to pick up an order depends on availability at a specific warehouse. Wed say that you should give it a total of 24 to 30 hours. Have a boxcutter or pocketknife available to cut through plastic wraps and banding. Youll also need a camera and a pen to make any notes on the paperwork. We have seen some companies, KidKraft included, who have really been working to compact the slides as much as possible, which leads to excessive seams or thin spots in certain areas. We love pleasing the customer, but sometimes the product needs to be returned. . If a customers installation appointment cannot be started within 30 days of delivery of the final product to be installed, there will be no cancellation fee. Trucking companies should give you a call to set this appointment, though they may not always make it on time. Dispose of any extra packaging materials. Our Lookout Extreme verdict: We give the Lookout Extreme five stars for value. In many cases, a customer may want to accept delivery of their shipment with slight damage. Check it against the BOL (bill-of-lading) that the driver gives you and any shipping manifest/delivery receipt paperwork included in the shipment. We like to give another 20% of additional hours at least to account for the newbies who are taking this on. We cover a lot of detail for you so that you dont have to recreate the wheel. Please call us at (888) 920-4628 if you have any questions about rejecting a shipment before you decide to do so, and we will be happy to help during our normal business hours. In most cases, a customer should accept delivery of their shipment with slight damage that can be addressed with replacement pieces or touch-up paint. Parcel packages may ship via FedEx, USPS, or UPS Ground services, depending upon the originations points availability and regardless of what is displayed at checkout. Items subject to this 25% fee include but are not limited to commercial grade play equipment, park site amenities, commercial grade swing sets, park benches/tables, and products where colors/stains/size options must be manufactured for a specific order. Some playset brands offer various roof options or kits that upgrade their products. Before removing any items or breaking down the shipment, inspect the entire shipment for scratches, scrapes, and damage. This is on the higher end of what KidKraft offers, and youll see quite a bit of features and elements that will catch your eye. We're a team of dads who have built countless playsets and love watching our kids explore and have fun. We call it by each direction youll go. OBSTACLE FREE SAFETY ZONE - 32' 4" x 27'11" (9.89 x 8.5 m) area requires Protective Surfacing. Scratches and dents can be addressed with a replacement part shipment, but rejecting a shipment should only be reserved for major damage. . This site uses Akismet to reduce spam. WillyGoat is committed to providing fast and efficient service, but there may be instances when our customers would like to return or cancel their order or are eligible for a refund. . If the order is not complete, the customer must note that with the carrier at the time of delivery. Not a humongous set, but that is quite a footprint. . . . That said Im just not a huge fan of the color choice. Be sure to keep your tracking number for your return as shipping warehouses are busy operations with a lot of shipments and paperwork. Inspect & Maintain Your Playground Equipment. Here is the section where we take a look at getting around the playset. . It doesnt generally work out to a nice round number, given all of the weighting we give in our ranking system, but thats where we land with this one. . To really get into the weeds of receiving a playset, Id recommend you check out our article outlining what to expect when receiving a playset shipment and how to get in the zone for what youre up against. Receipts for shipping costs may be provided by WillyGoat upon request by the customer. . . You should expect it to cost upwards of $800-$1000 for installation. At WillyGoat, we do our best to communicate lead times for all of our products. Youll see quite a bit of fun stuff on it. Please review the Terms of Service for how we handle that situation and the Refund Policy for more detail regarding a refund. Seven7 Signature Denim for $25.49 or $26.99 (Reg $59 $69)! Shipping invoices may be provided by WillyGoat upon request by the customer. It is the customers responsibility to make sure there are the same number of pieces as the delivery receipt indicates. 5, Part ID . If we are able to accommodate your cancellation while it is under production, it will incur a 25% cancellation fee that will be deducted from your refund amount. It was originally designed by the predecessor company that was acquired by KidKraft, so it does feel like fewer corners have been taken. Installations are scheduled on or around the date of shipment of the final item needed for installation. In order to continually clarify and update for changes in products and services, the Shipping Policy is subject to change without prior notice at the sole discretion of the Company. Our Lookout Extreme verdict: We give the Lookout Extreme 4 stars because it has quite a bit of options that we lay out below, but it is a little lacking on social play. Delivery cannot be made without an appointment/someone present to inspect/unload the order. / Warning Plaque . . Tools required include a tape measure, carpenters level, carpenter square, hammer, cordless drill, screwdriver set, ratchet, wrenches, standard drill bit sizes, ladder, safety glasses, and pencil. Everything $25 and Under + Free Shipping! KidKraft has a 5-year manufacturer warranty on wood rot decay insect damage; 1-year on all other parts. We are a small business specializing in playground equipment for over 20 years. With that said, we dont love the warranty and dont think theres a high likelihood that youll ever collect on it. Most of the products sold by WillyGoat are large items and ship via LTL (less-than-truckload) freight, delivering curbside at the shipping address. There are certainly some sets that do better than the Lookout Extreme for play elements, but this playset really does check a ton of boxes. Heading down, or the double wave slide and 5 foot tube slide. See page 3. Its a little pet peeve of mine, but I dont understand why KidKraft defaults to grayscale instructions. As mentioned in this policy, please make notes in the shipping paperwork to receive those replacement parts. . Here are the Backyartisan, ratings for each category on a 5-star scale. Youll find that this playset only comes with five boxes. . Boasting a paramount three stories to accommodate a record 16 kids, this adventure station includes a trio of slides, swings and multiple ways to climb to the top.Kids will have no trouble sharing since there are so many options for play. Simple Online Savings, Travel Tips, and Utah Events for the Family, KidKraft Lookout Extreme Wooden Swing Set, Outdoor Toys (Bikes, Swing Sets, Water Toys, etc.). With curbside delivery, the driver is only responsible for pulling the truck up to the curb and giving you access to the trailer, though he or she may be willing to assist in unloading, especially if you offer a tip. The freight company may suggest you purchase a liftgate service when they call to make an appointment. If a shipment is completely destroyed, in total disarray and cant be inventoried, or a primary component of the product that cant be easily replaced/shipped has been damaged in such a way that it is now dangerous or defective (ie. When dealing with freight carriers, damage is rare but non uncommon in the industry. Jane: HUGE Summer Clearance Event! Due to the high shipping costs of most WillyGoat products, actual shipping costs incurred by WillyGoat may be deducted from your refund, regardless of the shipping amount the customer paid. . WillyGoat is proud to offer installation throughout the United States for most items! Sign up for our newsletter and be the first to know about coupons and special promotions. The largest box of the five is just over 200 lbs. e u, To reduce the risk of serious injury or death, you must read and, follow these instructions. Check out the information weve already written about assembling it on your own, and potentially think hard about whether or not you should hire an installer. Your payment information is processed securely. Finally, we reach the section where we try to put a dollar value on everything we have laid out for you. If the customer has followed the shipping guidelines and policies from the Shipping Policy and emails sent to the customer, contacted and sent pictures to WillyGoat, and decided to reject a shipment due to damage in transit, they may be entitled to a replacement product at no cost or a full refund. I just want to be clear that in general, KidKraft engineers their playsets for the most value. The pallet itself is 8 long. . KidKraft Lookout Extreme Wooden Swing Set for $1,499.99 + $24.95 Shipping (Reg $2,199.99)! Customers can expect upwards of 20 boxes or more for larger orders, so most customers have a friend or neighbor help with unloading -- it generally takes 1-2 people in our warehouse to put together a shipment. Suede Square Toe Chunky Boot $19.99 (reg $119.99) + Free Shipping! MAXIMUM VERTICAL FALL HEIGHT - 6' 7" (2.01 m). . Here you have it, the Backyartisan review of the Lookout Extreme wooden swing set by KidKraft. At #1 Philips head and and 9/16 wrenches, along with and 3/16 drill bits, you should have most of these on hand, but you may need to swing by the hardware store. . It just isnt that difficult to add color. The highest fall height is 6.5 feet, which youll need to know when calculating the depth of your mulch or other surfacing. A hanging pot, pan and spatula is included to complete the chef experience. We find the pretend kitchen and for it to be a decent way to interact, but in general, the Lookout Extreme does not offer very much by way of social engagement activities. The Lookout Extreme wooden swing set by KidKraft is one of their top of the line products. Unless expressly mentioned at checkout, liftgate services are not included in your shipping costs. Please be aware that WillyGoat accepts no responsibility for damage or missing parts due to transportation in the case of a customer pickup. RESIDENTIAL HOME USE ONLY. In our experience, very few shipments actually fit well on the liftgate and/or customers are not interested in paying the extra fee ($150-200 per delivery), which is why we typically do not use it. It is very important that you be ready to take inventory and deal with the boxes and pallets. Taking the right measures and inspecting with some regularity will give you even more bang for your buck. It's like having a park in your own backyard. You should be prepared to deal with a pallet after you unload the swing set. Feel free to give us a call!888-920-4628. CAPACITY - 16 Users Maximum, Ages 3 to 10; Weight Limit 110 lbs. Given all of the options and the user experience, we think that this playset achieves a lot for less than $2,500. Not much in terms of getting across, but unique to the Lookout Extreme is a third story on the fort. WillyGoat does not assume responsibility for misdirected or lost shipments/parts or damaged/lost parts in transit from the customer in the return shipping process. Our Lookout Extreme verdict: We generally think that the KidKraft playsets are on the easier side of the spectrum when it comes to installation. Heres what you can expect with curbside delivery: Receiving a freight shipment is not a difficult process, but you will want to be thorough. Delivery will be scheduled by the freight company via the phone number you provide on your order. pg . This doesnt really seem to be the case for the Lookout Extreme. You should have plenty of time to work diligently to unload the items. Both active and imaginative play is waiting to be discovered. . The date of the latest revision should be at the top of the Shipping Policy. . It is also a relatively simple playset to put together, so you wont have to pay out the nose to have someone install it for you. It is important that you read and follow the Refund Policy if you would like to receive a refund. Within the first 30 days, theyll generally cover issues because it was likely a problem within their shipping or quality control department and they are still looking for a good review from you. . 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Truly, the most fun on this structure could be the third-story lookout deck. If and only if the shipment has been damaged beyond recognition, has been rendered defective, do we recommend that you reject the shipment. At its sole discretion, WillyGoat may make exceptions to specific sections of the Refund Policy on a case-by-case basis only to the additional benefit of the customer without nullifying or changing any other part of the Refund Policy.
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