Kindest Regards, Jeff Fowlkes, General Manager. Asked about: Double Room with Two Double Beds - Mobility Accessible with Roll-In Shower Images powered by. To edit a review youve already submitted, contact our Customer Service team. The property usually replies within a few days. The Doubletree signature chocolate chip cookie is synonymous with the Doubletree brand and YES, it is served warm upon arrival. We have one waiting for you~! Please note that all Special Requests are subject to availability and additional charges may apply. Only a customer who booked through Booking.com and stayed at a specific property can write a review. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. I waited for the next one. Insisted that I speak to a manager, who did help, but took 3 hours!!!! Thank you for being our guest and for the feedback. The hotel is not ready to be sold out. As the shuttle was about to leave the guy rushes me to "park it anywhere". Staff was very unprofessional. The made lobby look nice, but decided that's good enough instead of doing complete hotel renovation. The long term parking lot they run with Way is a nightmare, the shuttle is even worse. Prices are the average nightly price provided by our partners and may not include all taxes and fees. First time TV didn't receive certain stations. 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Well I saw shuttles from various better run hotels that made two runs before the shuttle driver showed his face again. As he is closing the door my husband tells him that he left someone's carry on at the back of the van. Good day, The property operated shuttle runs specifically to Newark Airport. We have taken note of your concerns which will be shared with our appropriate team to ensure a much better guest experience. Debit cards may be used to authorize; room, tax and estimated incidentals upon check-n. Hello, thank you for your inquiry. Tripadvisor performs checks on reviews. And check in and check out time? This hotel is adjacent to the Newark Liberty International Airport and 3 mi from Newark. You'll receive an email as soon as the property answers your question. We recommend calling ahead to confirm details. Booking.com does not accept responsibility or liability for any reviews or responses. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. Do not recommend. Avoid using profanity or approximations of profanity with creative spelling in any language. We have shared your observations with the appropriate parties to ensure this is not repeated. It was also very difficult to get service in the restaurant in general. Clean, professional, caring staff and food was very good. Our menu, which is composed of fresh and local ingredients, normally receives great reviews. These were the rudest, and most unprofessional, people I have dealt with. La Guardia Airport (22 miles), John F. Kennedy Intl Airport (30 miles), Newark Intl Airport. Almost a year and half after the Pandemic we came to same hotel on the same floor and had the time of our life. If you are ever thinking about visiting New Jersey it is idea place to stay and close to all. Yes, they have 18 meeting rooms that can support various table layouts. The DoubleTree by Hilton Hotel Newark Airport provides a glass-enclosed atrium with indoor pool. I hope they are a better hotel than they are a parking facility, because they fail miserably as a parking facility. We've sent you an email so you can confirm your subscription. You can only leave a review within 28 days after check-out. It was a 99 degree day in Newark and i wasn't going to fight my way onto a shuttle after traveling since 4 in the morning. Kindest Regards, Jeff Fowlkes, General Manager. Upon check-out, the $30 per day credit had not been applied. Arrived at the hotel with a confirmed reservation, made through the hotel. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. Very disappointing for Hilton. We gladly check luggage for hotel guests. Not worth the $ 40 for a burger and a beer. I was stunned he couldn't remember if he was driving to the hotel or the airport. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Amenities are in all rooms unless noted otherwise. Yes, there is a gym/fitness area available on-site at the property. I reluctantly park my car in the farthest reaches of the parking lot and hustle it back to the shuttle barely making it even though I spent 20 minutes trying to self park the car. I would not have had breakfast in the overpriced and mediocre restaurant otherwise. Kindly call the hotel, for availability, if you have numerous or large pieces. DoubleTree by Hilton Hotel Newark Airport Features, Lock in the lowest price from these sites. Our ride share drivers were unable to enter the parking lot twice because there was no one to let them in the parking lot, forcing us to carry our bags from the feeder road. Please call the Front Desk to connect on parking options for this extended period. If so how are you guys social distancing ? We have also taken note of your additional observation of our property and will be shared it with the appropriate team for any future remodeling. something would come along and ruin my day. Something went wrong please try again later. The pool, which is indoor, is temporarily closed due to social distancing requirements. To save at this property, all you have to do is sign in. Does DoubleTree by Hilton Hotel Newark Airport offer any business services? All rights reserved. Our hotel offers an exclusive Executive Lounge. Booking.com mayat its own discretionalter, modify, delete, or otherwise change these Guidelines. Thanks! Also, claimed their computers were down and the phones, which was obviously a lie!!! The most helpful contributions are detailed and help others make better decisions. Respect the privacy of others. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Hi, we are leaving Newark for Miami on 8th June before coming back to Newark on 12th June to stay 1 night at yr hotel. I was also wondering does it include any buses to NYC. Cruise out of Cape Liberty unexpectedly delayed. We are glad to read that we were able to provide you with an outstanding stay once again. Is parking available at DoubleTree by Hilton Hotel Newark Airport? Does this hotel offer free shuttle to JFK airport. as they were checking others in and answering the phone. Hotel provides only grab-n-go breakfast now.
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