[3] Growing to over 2,500 franchise stores and expanding to reach other markets in Indonesia and Malaysia. Initially when I called our system was under warranty, back in June of this year. The equipment is NOT under warranty. The Tech simply needed to replace the power supply. distilled water. Anything that uses hard water takes a beating. San Marcos, TX 78666 bromoform. We also use third-party cookies that help us analyze and understand how you use this website. I set an appointment with them to have a "Tech" come out and diagnose the issue (reprogram the system). Unfortunately during covid we were short staffed and were unable to get out on a monthly basis but we did the bimonthly service until it was cancelled by customer. The pump would've had issues from the start if the check valve was the issue. That was the whole point of purchasing this system. 2022 Crystal Clear Water Treatment | All rights reserved. CCSUD cannot meet the required EAA pumpage reductions without an overall reduction in our customers consumption system-wide. Second, nothing is free. In conclusion we can not refund a service that was not paid for by the customer. Just a few days later my pressure switch just happens to go out. Receive our News, Projects and ALERTS via Email: (Enter 10 Digit Cell Number xxx-xxx-xxxx). No contact was made in July, my messages were not returned. Regardless of whether we went out or not the system was still fully warrantied. We ask that you abide by the CDC guidelines and local ordinances when visiting our office. CCSUD has posted in accordance with this policy. I hope that moving forward there was no irreparable harm done to my system due to this negligence. Our team has more than 35 years of experience installing water treatment systems and were a proud member of the Water Quality Association. He also claims that regardless of whether it was maintained properly it remains fully warrantied. Address:4940 Bayline Dr North Ft Myers, FL 33917, 2021 Crystal Clear Water | All Right Reserved. The customer gave the approval for repairs and replacement of both the pump and the system. The person (Melissa) who asked me to call and ask for her was away or in a meeting (so i was told), and would get back to me that day. Just by removing calcium and magnesium elements from the water, we can soften your hair and skin, help appliances live longer, and save your money on household cleaners. drinks, your body will thank you. This system is amazing! This website uses cookies to improve your experience while you navigate through the website. Anyway you slice it, your water isnt the quality that you deserve. I am still waiting for that call. We use the reverse osmosis process to reduce Save yourself the trouble and go with another company that isn't overwhelmed with "300 people calling a day." If that was the case the new pump would not of ran for a month. While under Warranty Crystal Clear came out to my home(which took 2 weeks for them to arrive) to replace a electrical plug. We had Crystal Clear Water come out several times to fix the issue. MYTH: Bottled water costs 1,000 times more than tap water. They have chosen to ignore me and leave me with a broken system. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I believe this is why it failed, and I believe Crystal Clear is responsible for lazy craftsmanship which lead to it failing. Podcast explores connection between drinking water and healthy aging, Prepare your emergency kits now;above average hurricane activity projected for 2022 season, Increased consumer demand for bottled water as a healthy alternative to other packaged drinks, Investing in recycling is a critical step in caring for our planet, Bottled water industry supports recycling legislation, MYTH: It takes 17 million barrels of oil a year to make bottled water bottles. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Crystal Clear Water, Southwest Floridas largest water treatment experts, helps customers get the water they deserve. with our larger 3 and 5 gallon sizes for cooking and entertaining. I told her originally that I would send out for permitting and it would be 4-6 weeks for a new well drill as there are hundreds of wells going dry in Cape Coral. After work was completed, the customer called back a month later stating the new pump was having an issue 1 month later but has been fine for the month (if you see my Google review, I reached out to you on MULTIPLE occasions about the pump as well as a multitude of other issues, some that still persist currently). The RainSoft AirMaster Ultra uses ultraviolet light technology and an ozone lamp to eliminate a wide range of common airborne contaminants. One of our managers spoke to the customer after the repairs had been made due to her being mad, and offered the customer different options to help the customer out and make sure the customer was satisfied and happy with results, but all offers were declined. We have paid enough to buy it many times over. Our water purification experts can install a RainSoft system that will provide a comprehensive solution for all your home water treatment needs. Matt then proceeded to generate an invoice for $79.00. Instead of trying to resolve the problem, and fix their mistake. BBB Business Profiles generally cover a three-year reporting period. water is one of the simplest life changes you can make that has the He showed me the clean cut, also took me over to my pressure switch which was left exposed. https://crystalclearsud.org/state-revolving-fund-project-public-awareness-notification. In Stage 3, CCSUD must achieve an overall 35% Why should we limit our celebrations to only a day or long weekend? 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. With a water softener, youll be able to enjoy softer hair and clothes and say goodbye to soap scum, spotty dishes, and scale buildup forever! Again, the one year of monthly maintenance is included in the purchase price. Everyday tap water can contain chemicals like chrome, copper, nickel, arsenic, and even cyanide. (The consumer indicated he/she DID NOT accept the response from the business.) We'll assume you're ok with this, but you can opt-out if you wish. Thank you for your cooperation and immediate attention to this matter. Our drinking water systems can provide you with fresh, delicious water right from your kitchen faucet or your fridges water and ice dispenser. Get the convenience of water delivery, biggest impact. Even if you dont own or rent one of our Water Softener systems, you can still take advantage of our salt delivery service. On June 3, 2021, Lyndsey and Brad W. arrived and changed the filter. Crystal Clear Water misdiagnosed a pump issue, which resulted in a $5k+ loss on my behalf and management's refusal to correct the error. Once we realize4d the mistake we refunded the difference back to the customer, resulting in the $50 fee only charged. Its time to eliminate the embarrassing odor of your water once and for all. "[2], Crystal Clear proved to be successful utilizing reverse osmosis for water purification. When covid hit, they were unavailable for the additive. This not only improves the taste of your tap water but also changes the way it interacts with surfaces and substances within your home. Since they have refused to even speak to me, I am forced to seek legal council about reparations regarding this matter. Customer Reviews are not used in the calculation of BBB Rating, of those, 4 complaints were closed in last 12 months. Upon inspection I see the Crystal Clear Tech didn't put the pressure switch cap back on properly (which is why I believe it failed), and probably lead to it no longer working. I will refund her the money, I reached out to this customer and left her a message. On August 3, 2021 I was able to reach Lyndsey who informed me that Matt I. would stop by on his way back to the office from a job in my area. On one of our recorded lines we explain to customer we would refund the $250 because she felt it was unfair so we offered to refund the 250 , She also mentioned that she doesn't think the pump went bad, That it was the check valve the whole time. Get a Free Water Analysis! [emailprotected] Once they signed up to use Time payment, they make payments directly to us. Contact Us to Get In Touch, RCUV Ultraviolet Water Disinfection System. No call. We can update after our visit on 7/9. We are doing everything we can do rectify the issues with smell. He said it may have been dropped into the well as when he went to test the water for sand he hit something. After the tech arrived at the property they found that not only was the well pump bad, but the functionality for the system was non-operational and causing hard and discoloration of the water entering the home. CCSUD Staff and Management. (The consumer indicated he/she DID NOT accept the response from the business.) They showed up while I was gone (I told them what time I would be leaving) and over charged me by $200+ Since the second "Tech" came out my water feels worse (slimy), and smells worse. Last call was left on 8/23/21 which was the THIRD TIME that I was told I owed a balance on the entire system when I paid in full on the first day) times after we received this complaint. You will receive mail with link to set new password. Landscape watering permitted on no more than one designated day each week, except that water applied by buckets, handheld or soaker hoses or drip-irrigation systems is permitted to maintain shrubs, trees and ornamental plants, but not grass or turf on any day before 10 a.m. and after 8 p.m.ADDRESSES ENDING WITH:ODD NUMBERS ON TUESDAY ONLYEVEN NUMBERS ON THURSDAY ONLYA complete copy of CCSUDs Drought Contingency Plan is available for review at our website crystalclearsud.org. No use of water for ornamental outdoor fountains unless water is recycled.6. Current and correct contact information is required by CCSUD for many reasons. They charged me $280 diagnostic I get that I am from HVAC & AUTO DEALERSHIP background, I agreed to pay it thinking surely there would be some follow up & action taken. They could however for $100 send someone out to fix the problem (that they had created). No landscape watering between 10 a.m. and 8 p.m.2. I called a well guy who came out & stated my pump was gone. International Association of Better Business Bureaus. Perhaps you are renting or are a seasonal resident of the area. Since 1990, we have used the latest Employees dont talk around the water cooler nearly enough these days. The water has a heavy sulfer smell. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website. Click Here. Therefore, CCSUD must declare a Stage 3 Water Rationing Alert. I offered on a recorded phone call that we would give her her old system back she did not like that response and said never mind just cancel my service cancel my monthly and literally four weeks later we got a BBB review. The company has you sign a form at time of purchase that from the 2nd year moving forward you must pay $79.00 a month, and have it serviced monthly for the lifetime warranty to remain in effect. Mr. C. charges for services and/or equipment that he does not perform and/or deliver. Get top-quality purified drinking water, that is more purified than bottled grocery store water at a fraction of the price. MYTH: There is only one staffer at the FDA who oversees regulation of the entire bottled water industry. In addition, I was contacted on three occasions saying that I did not pay for the initial installation when I had paid in full on the first day of service with this company. We had purchase their unit on August 21 2019 for 3400,00 We had nothing but problems from then on. Mr. C. now refers to it as a bi-monthly service. Therefore, I am seeking a refund of 10 months of maintenance (@$79.00), which is their fee. The original reason we were called out to the property was for the well pump running all night And that's an indication of the pump not building pressure therefore the pump motor is bad. Our water feels soft now and no more hard water stains.. If you dont have one of our Whole House Reverse Osmosis systems, then our Water Filling Club is perfect for you. The warranty is for 5 years. The tech made multiple estimates for resolutions to fix the issue for the well as well as fixing the quality of the water entering the home. The responder must have the "recorded phone conversation" as they mentioned above. We made the repairs of the check valve, and new pump ran fine again. The system didn't work correctly because their Tech didn't reset it. She also said that she didn't want the brand new system and she felt forced to get the system. Never worry about hard water again. On September 9, 2021 I receive a phone call from Dave C. claiming that I had an outstanding 90 day due balance. Crystal Clear Water can take a sample of your water and run it through a barrage of tests to determine whats going on. Downloading, republication, retransmission or reproduction of content on this website is strictly prohibited. Our water had a sulfur smell to it and my hair became really dry. Your new water or air treatment system will be backed by RainSofts Limited Lifetime Warranty to give you the utmost peace of mind in your investment. Next, he will claim it was quarterly, or maybe biannually. (The consumer indicated he/she DID NOT accept the response from the business.) [4], In September 2012, Solerex Water Technologies tied up with Sierra Leone company Peninsular Innovative Group to launch a Crystal Clear Water location in Freetown. If interested please go to Employment Opportunities and complete and email an application. Swimming pools should be at least 25% covered by evaporation shields when not in use.4. I tried to reach out to the Office manager Melissa, but never received word back. There was no reason to touch the switch. Not only will you taste the difference in your food and The tech told me Melissa would call me Tues as Monday was Memorial day. I am completely without water as they know. That was the last time he came to the office. Included in the system we offer a year free of maintenance and warranty. We had continuing problem with heavy sulfer smell in the water. The customer went through financing which is a third party company, not affiliated with Crystal Clear Water. The tech called me back from my house & my well collapsed. Richmond, VA 23231. If you have any questions or concerns, please contact the office at 830-372-1031. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. CCSUD cannot meet the required EAA pumpage reductions without an overall reduction in our customers consumption system-wide. No washing of parking lots, driveways, sidewalks or streets unless for health or safety reasons.3. I explained I couldn't afford to pay for their mistake. This website uses cookies to improve your experience. I was told because I was no longer under warranty, there was nothing they could do. So I did some research and turns out hydrogen peroxide accomplishes the same thing. They never reset the programming and I went 3 months without proper water. To All Customers of Crystal Clear SUD;As you each know, Central Texas has had very little rain in recent months and things are extremely dry. Our water softener systems effectively reduce the unfavorable effects of hard water by addressing the problem at its source. Watering ornamental vegetation or lawns is not considered good cause.Thank you for your cooperation!Management. It is clear they care nothing for the situation they have created. Since its inception it began focusing on marketing its bottled water brand "Crystal Clear. I will attached the invoice and warranty. To determine what kind of water treatment system would be most appropriate for addressing the tap water at your home, well start by providing you with a free water analysis. One of our managers spoke to the customer after the repairs had been made due to her being mad (I believe "disappointed" was the word I used and finally got contact after multiple attempts to reach a manager), and offered the customer different options to help the customer out and make sure the customer was satisfied and happy with results, but all offers were declined (due to terrible customer service and consistently being told I was wrong, when the pump was not coming to pressure the entire time I had the new systemwhich was the same issue with the old pump/system). You may have noticed, in and around your area, that CCSUD has projects on-going in our Certificate of Convenience and Necessity (CCN). 1. Lost your password? single serving bottles for on the go hydration. Still no return call from anyone in the office for days. (You will be hearing from me tomorrow on 9/10) ****see attached texts for the two times that I texted the pump wasn't working correctly, making that comment above (that it was "working fine for a month" wrong). Crystal Clear is a bottled purified water brand of Solerex Water Technologies Inc. established in the Philippines in 1990. In an effort to create more community awareness, this alert is intended to provide for an easier method to access the information and bring it to the attention of our customers. If you look at other customers concerns in reviews on different sites, this seems to be a pattern. The months went on, my calls were not returned and no maintenance appointments were scheduled. When I called 3 months later and explained what had happened. The money she wants refunded was so the original call out to her home where we had to pull her pump out of the well. The customer gave the approval for repairs and replacement of both the pump and the system (Because I was told the issue was the system and that's what would need to be replaced to have everything work) . That is 10 business days, not four weeks. On Tuesday, January 4, 2022 Crystal Clear Special Utility District (CCSUD) reopened the Business Office Lobby and resume normal business operations. Advertising Media Kit. The second Tech showed up when I specifically said I would be gone. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. your way. The customer did not pay for the year of monthly free service and cancelled before the remainder of their free service was performed. |, Current Drought Stage & Watering Restrictions, State Revolving Fund Project Public Awareness Notification, THE PURPOSE AND TRIGGERS FOR A BOIL WATER NOTICE, CCSUD Zorn Standpipe Bid Information Link to CivCast. The free year of maintenance/ warranty is something we offer as part of the packages. However, maintenance became an issue right away. The builder's water company wanted $900 for a new sulfur filter. No contact was made by Crystal Clear Water for the month of May. Safety concerns for Staff and Customers will continue to be CCSUDs top priority. Our high-tech water filtration systems can eliminate odors and bad tastes caused by chemicals or other impurities in your tap water. Have a Question? water bottles delivered as often as you desire for free. So they dropped the service fee to $50. The original reason we were called out to the property was for the well pump running all night And that's an indication of the pump not building pressure therefore the pump motor is bad. Service call to go out, When the tech arrived at the property they found the check valve on the well had gone bad and was causing issues with the new pump. Please note our night drop, online, and IVR features will continue to be accessible 24/7. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. BBB is here to help. He also claims that I canceled the service. We were called out on 10/15/21. Enhance the quality of your tap water with a water conditioner thats customized to fit your familys needs and built for years of reliable performance. We can not refund money that was not paid. Crystal clear is welcome to call me and remedy this situation. For more than 35 years, we have provided local homeowners with top-of-the-line water treatment systems from RainSoft, a worldwide leader in the industry. The system was installed on 4/22/2021. In my attempt to remedy, management was largely unresponsive to my outreach, dismissive of my concerns, and incredibly rude when they finally called back.
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