We only have a slight mark up on top of the production cost on all of our products so that we can continue to grow Sparkle In Pink, but our main priority is to keep costs low for our customers, and that is our promise, to always offer the best prices around! IF A PACKAGE IS RETURNED TO US DUE TO AN INCORRECT OR INCOMPLETE ADDRESS, IS MARKED "UNCLAIMED" OR RETURN TO SENDER, OR HAS BEEN DEEMED UNDELIVERABLE FOR ANY REASON BY THE CARRIER, WE WILL NOTIFY YOU BY EMAIL.The original shipping will not be refunded on RTS (return to sender) packages.Customers are responsible for any RTS (return to sender) fee that is incurred if the address is provided incorrectly.Once we receive the package back from the carrier, our option is to either reship the package or refund the subtotal of your order minus the RTS (return to sender) fee.If you select to have the package reshipped you will need to pay the RTS(return to sender fee) and a shipping fee.If you select to have the order refunded that will not be issued until the parcel has arrived back in our facility.Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account.To ensure this does not happen, please make sure you provide the correct address at checkout. Please note that we do not process or ship orders Saturdays and Sundays. Do Not Sell or Share My Personal Information. I think that is pretty common with shipping companies none of them are perfect but do try their best as well. Your package took eleven days to deliver just a day outside the time frame of what we state to our customers. I want refunded at this point and a return label to send them their damaged item back. Do Not Sell or Share My Personal Information. Sparkle In Pink is a family owned business In Draper, Utah. We are so sorry for your frustration but if the items are sold out, they are out of stock. We are not responsible for any lost or stolen packages. Sparkle In Pink ships daily, we make it our goal to get you your merchandise as soon as possible. Sparkle In Pink has came a long way since we first opened October 10, 2011. Shop products from small business brands sold in Amazons store. After over a year of designing the clothing line and research finding the right manufactures, Quynn asked her mother Diane Larsen to go in on the business with her. Can you please advise? They had no idea what was going on with the package according to the **** own staff. Price and other details may vary based on product size and color. We are not responsible if your order gets delivered to the wrong address or is sent back for insufficient address. It looks like you were taking advantage of our $5.00 moving sale and while you were checking out some of the items became out of stock. There was no money taken out or exchange of money from Sparkle In Pink. You can use that number to track your package through during it's journey to your home. Ive tried calling you since to find out if I need to send the damaged pjs back but still cant get in touch with you. I am so sorry that you have had an issue with the company Spanklingme.com. Id for the company to make the return policy clearer and indicate an item as non- returnable on the product page for holiday and other non-returnable items. We process and ship all orders Monday through Friday. We do not ship an order until the e check clears. We will always carry the lowest prices and the trendiest products around. Im just annoyed with this whole experience. If you use a Credit Card for your purchase from Sparkle In Pink your item will ship in the order it was received and without any payment processing delay. All I got was sorry but if you order again will rush ship to you. Therefore, if the carrier is slower than usual you could very easily not receive your item before the return window closes. All items will be shipped Via USPS First Class (usually if under a pound) and mostly Priority Mail unless other arrangements have been made. I made an order for a lot of things April 1, 2020 with SpanklingMe.com. Our products contain small components and could potentially become a choking hazard. We process and ship all orders Monday through Friday in the order in which they are received. The return policy is really non existent. Your systems in place are lackluster and checking out is primitive. They said they wont refund until 7 days after the package is no longer scanned by ***** That means my package can go around the country for a year being scanned as late (not even a specific location) and they have an excuse not to refund me. Although that was after when I needed it, I figured I would just wait. They shipped on July 31st and have not received them! During holidays and weekends please allow 3 -5 business day for your order to be fulfilled. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The scans simply say late in transit. Please let us know if theres any way we can help or improve, or even if you want to just talk fashion! Sparkle In Pink does not hold your items until the e check clears so if you order and your transaction does not clear before we are out of stock on the item you purchased you will be issued a refund for these items. Sincerely,*************************. We are so sorry you feel this way. No longer do parents need to break the bank shopping for their children's clothing. SIP return policy is chunked out into 4 sections and missing from the product description page despite having a tab for it. I ask to speak to a manger was told everything would be forward and she would be with me shortly she wasnt in her office. Unfortunately I received an overwhelming amount of comments from other customers with similar issues. Once your order has been shipped you will get an email sent to you with a tracking number. The day you reached out and your package was going to be a little delayed, she immediatelyrefunded you for the extra money you paid for rush ship. They are expecting me to wait an additional ten days, for a package that no one can seem to find. Ok so I wait 45 minutes have passed with no response.. Im purchasing item from you and this is how you treat customers? Sparkle In Pinkis committed to protecting your privacy. At 19 years old Quynn had her first baby girl Halli who was the inspiration in starting this store. Do Not Sell or Share My Personal Information. Sparkle In Pinkmay change the Privacy Policy in the future. The staff stopped helping me and I am now being emailed by a company called Route which is their insurance that pays for lost shipping packages. Orders are processed in the order in which they are received. These charges are common practice across most businesses as we will not be able to resell the items returned if they are in less than perfect condition. I give up at this point on getting the items. I decided to donate the items and make this complaint instead to keep others from having the same experience I did. All Local Pickup orders must be picked up within 90 days ofreceiving your pickup email, if not, items in your order will be restocked and you will not receive a refund. At this point I just want my refund of $260. Thank you so much for your order! 14 business days to return from date of purchase with ship times of 9 to 15 business days at best. We design our clothing so we are original and focus on selling only the trendiest and highest quality items. Stackable Bowls in Purple, Aqua & Bright Pink | Made from Heavyweight Recycled Milk Jugs | Virtually Indestructible | BPA Free | Dishwasher & Microwave Safe | Sparkle, FREE Shipping on orders over $25 shipped by Amazon. I then explained that since I wasnt getting the package anytime soon, I wanted a refund since I didnt get the goods that I paid for they then explained to me that after ten more days, ten more days than the 15 days I had already waited, I would be able to start the process of them trying to find the package. The company did eventually offer a return but because of the charges I would have been out $20 with no items to show for it. As a matter of policy, BBB does not endorse any product, service or business. Let us know what you'd like to do and we will get you taken care of. We take great care of our customers. I have been refunded though so thank you for correcting it. You do not need a PayPal account to check out with PayPal. I have sent three emails and have only received a generic response telling me someone would get back with me but no one has. Looking forward to hearing back from you. ComplaintsComplaints for Sparkle In Pink, LLCClothingView Business profile. Once we receive the package back from the carrier, our option is to either reship the package or refund the subtotal of your order minus the RTS (return to sender) fee. Thank you so much! Just choose the "Local Pickup" option when checking out. We have tried to make our return policy as fair and easy to understand as possible. I am adding a link to our full returnpolicy that is on our website for you to review. Our apologiesagain for your frustration. Please allow items that are personalized and/or embroideredan additional 2-3 business days to ship out. Once your order has been shipped you will get an email sent to you with a tracking number from paypal. We are not responsible for any lost or stolen packages. It will give you the option to use your PayPal account or not while your checking out. The 14 day return window begins from when you receive your item, not from when the order is placed. Priority mail takes between 2-3 business days for delivery and USPS First Class or Parcel Post app 3-7 business days. It will give you the option to use your PayPal account or not while your checking out. I purchased a large number of items during the $5 sale. If you were to file a claim with any other company it generally is thirty days to file a claim. Please note we do not process or ship orders Saturdays and Sundays. Again, our apologies for your package not arrivingon time to you, it doesn't happen, not very often, but it can happen with all shipping carriers. If You Have Difficulty Accessing Any Content, Feature Or Functionality On Our Website Or On Our Other Electronic Platforms, Please Email Us At support@sparkleinpink.com or Call Us At +1-866-328-9752 So That We Can Provide You Access Through An Alternative Method. Let us know what you'd like to do, we are more than happy to help as we take customer servicevery seriously. They started in Quynn's unfinished basement, and are now in a 100,000 sq ft warehouse and busting at the seams! Do Not Sell or Share My Personal Information. She would get asked all the time from friends, family, even strangers where she got everything from, so she decided to open her own store and find a manufacture that could mass produce her designs so she could sell them at an affordable price. You can use that number to track your package through USPS tracking. All items will be shipped Via USPS First Class (usually if under a pound) and mostly Priority Mail unless other arrangements have been made. We do not consider an eleven day deliveryto be a lost package. Sparkle In Pink ships daily, we make it our goal to get you your merchandise as soon as possible. Sign up to get the latest on sale, new releases and more. Sparkle In Pink Is Committed To Making Its Website Accessible For All Users And Will Continue To Take All Steps Necessary To Ensure Compliance With Applicable Laws. If you are having trouble tracking your package with the tracking number we provide please contact USPS. I paid for standard delivery which was 16.99 for ten days. Extremely sketchy customer serve practices. I even attempted to get in touch with them via social media. We advise our customers to never leave a young child unsupervised while using our products. Quynn would shop all over for the cutest clothing and accessories to dress her daughter in, but everything seemed to be overpriced and she could never find just what she was looking for. Top subscription boxes right to your door, 1996-2022, Amazon.com, Inc. or its affiliates. They strive to give you the best customer service and shopping experience! The SIP Family makes an outstanding team! If the difference is not paid within 48 hours we will refund your order. The 29th has now come and gone, and no movement from the package. Once your order has been shipped you will receive an email from Sparkle In Pink with a tracking number. Thats a horrible policy which favors the business not the customer. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Sincerely. This is not the first late shipping that I had, its just the worst. Now, how is it that our prices are so low? Your recently viewed items and featured recommendations, Select the department you want to search in. We are located at 313 W 12800 S, Suite 310, Draper, UT 84020. I went back through your conversationwith our customer service rep. and she helped you in every way she could. BBB Business Profiles may not be reproduced for sales or promotional purposes. You should check the Privacy Policy frequently for changes. We are always ready! If our shipping charge does not cover the cost to ship your package we will invoice you the difference for shipping. Sign up to get the latest on sale, new releases and more. Sparkle In Pink Is Committed To Making Its Website Accessible For All Users And Will Continue To Take All Steps Necessary To Ensure Compliance With Applicable Laws. Then they told you that all of our packages are fully insured and if it did go missing (which rarely happens) we would get a claim filed for youwith our carrier insurance and get you fully taken care of and refunded in full. As a result, the strict return policy is misleading. Thank you again, we reallyappreciateyourbusiness! This is sparkleinpink.com we are a little girl's online clothing boutique. Of course Im not gonna do that knowing how hard it was to get what I wanted. If you have any further problems, I would contact your bank, as we never have taken any money on this transaction. If you are having trouble tracking your package with the tracking number we provide please contact USPS. If the difference is not paid within 48 hours we will refund your order. If You Have Difficulty Accessing Any Content, Feature Or Functionality On Our Website Or On Our Other Electronic Platforms, Please Email Us At support@sparkleinpink.com or Call Us At +1-866-328-9752 So That We Can Provide You Access Through An Alternative Method. If your need your order rushed please choose the rush order and add that to your cart. All Sparkle In Pink products are for use at your own risk. Customer Reviews are not used in the calculation of BBB Rating, of those, 6 complaints were closed in last 12 months. Sign up to get the latest on sale, new releases and more. Sparkle In Pink Is Committed To Making Its Website Accessible For All Users And Will Continue To Take All Steps Necessary To Ensure Compliance With Applicable Laws. I explained my dissatisfaction but no where in that chat did I tell her to cancel my order outright. We do not cover the return shipping if the reason for the return was due to customer error, however, if we were at fault for whatever reason, we always cover all expenses associated with correcting the mistake. I was told no the whole order had to be cancelled and reorder the items I wanted. If you select to have the package reshipped you will need to pay the RTS(return to sender fee) and a shipping fee. 313 W 12800 S, Suite 308, Draper, UT 84020. If your need your order rushed please choose the rush order and add that to your cart. Your package has been delivered and we are more than happy to have you return those items at our expense and get you refunded in full. This is not the first time I have had shipping issues with them but please know that paying for fast shipping means nothing and they love to stick by the fact that once the items leave the facility its out of their hands and they are sad too and its not their fault. Its been nearly a month of attempts. Discover more about the small businesses partnering with Amazon and Amazons commitment to empowering them. Once the order has been shipped please allow 2-7 days shipping time. Excuse me you made the mistake and cant do anything about it? Once shippedstandard shipping takes 2-8 business days to deliver. The representative twice set up time frames to get back with me but never did either time. They all love what they do and are looking to continue to grow and build Sparkle In Pink, the sky is the limit! You have never ordered from our company so you will need to take your complaint up with the company you ordered from. Our products contain small components and could potentially become a choking hazard. If You Have Difficulty Accessing Any Content, Feature Or Functionality On Our Website Or On Our Other Electronic Platforms, Please Email Us At support@sparkleinpink.com or Call Us At +1-866-328-9752 So That We Can Provide You Access Through An Alternative Method. All products purchased from the site are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Sparkle In Pink. They believe in treating their customers just as we would want to be treated. We do not charge a restocking fee unless items have been worn, damaged or did not follow the steps correctly to file a return. Luckily my bank will have no issue getting my money back from them, but they should think about doing what is right for the customer, and working with the customer when they have paid for goods that are no longer trackable. We'd like to clarify a few things you mentioned that aren't exactly correct to hopefully assure you we do in fact have our return policy clearly stated and that it's easy to find and understand. These items went so quickly due to all outfits being a flat $5.00. We promise all orders shipped within two business days. Quynn Larsen founded Sparkle In Pink in 2011. They explained that the package would get to my address on the 29th of November. No one emailed me back about my concerns. It looks like the payment never went through. E checks can take anywhere from a few days to weeks to clear. All Sparkle In Pink products are for use at your own risk. Unfortunately,your package did have some delays which can happen with all shipping companies right now with the current world circumstances. We are always searching for new ideas and keeping our eye on the latest trends so we can offer you the latest fashions at wholesale pricing. By placing an order you agree that Sparlke In Pink accepts no liability for use, misuse, or lack of supervision while using our products. So there was definitely more than the one attempt you listed. Please note that the return processmust be completedwithin 7 days after approvalor the return is no longer valid. The company never answers the phone, I have my phone log to document this. If you have any questions or concerns about shipping please feel free to contact us at 1-866-328-9752. Finally, the return policy does not clearly state the customer pays return shipping or that ALL items are charged a 20% return stocking fee. If your need your order rushed please choose the rush order and add that to your cart. At Sparkle In Pink, we are committed to providing quality service and showering our customers with attention. Sparkle In Pink ships daily, we make it our goal to get you your merchandise out as soon as possible. We get to make little girls all around the world feel like princess's and make them feel beautiful for any occasion! During holidays and weekends please allow 3 -5 business day for your order to be fulfilled. Our mission is to offer a huge selection of the most adorable clothing, at the most affordable prices! Rush shipments are shipped out same business day if order is placed, FedEx Priority Overnight will ship same business day if order is placed. Weekends are not considered business days, so we shipped it out in the time promised. We process and ship all orders Monday through Friday. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Customers are responsible for any RTS (return to sender) fee that is incurred if the address is provided incorrectly. If you have any questions or concerns about shipping please feel free to contact us. You can use that number to track your package throughcarrier tracking services. To ensure this does not happen, please make sure you provide the correct address at checkout. Title to products purchased on the site, as well as the risk of loss for such products, pass to you when Sparkle In Pink delivers these items to the carrier. Everyone is so passionate about Sparkle In Pink and all of it's potential.
Airflow Systems Filters, Lenovo Accessories Near Berlin, Adidas Adipower 2 Women's, Survey Participants Needed, Tiny Love Boho Chic Dreamer 3-in-1 Musical Projector,
