380 reviews. I have been trying to contact Chester zoo for the past week as I have purchased a membership (just over£200) and my details do not work on their website so I cannot use what I have purchased. They are not replying to any correspondence (phone/email/website replies). Doesn't say anything on the website? Thank you for all of the support that you've given Chester Zoo and we are really looking forward to getting back to a more normal situation once the coronavirus restrictions are lifted. Will ask all my friends and family to visit! We've been going through a really busy time as we've reopened following the lock down but our team are working through emails as quickly as they possibly can. We're now open! Customers should be made aware when booking, " that bookings cannot be cancelled and absolutely no refunds, and impossible to rebook"!! Join Chester Zoo's amazing zookeepers, from the comfort of your own sofa, as they give you a virtual tour of some of your favourite animals at the zoo. An Amazing Zoo. Der Zoo verfügt darüber hinaus über eine Gesamtfläche von ca. Chester Zoo is operated by the North of England Zoological Society, a registered charity founded in 1934. Membership fees taken, but no access to the zoo and no refund. So much to see and do. ADULT CONCESSION. I guess this might be less of an issue once the schools return but I couldn’t say for sure as we did have to book in advance...I must say booking in advance was painless and entry was very quick as we were given a QR code which we scanned ourselves on entry (in within 5 minutes despite being busy! CARER. Chester Zoo. Best zoo we have every been to in the world incl Australia Zoo! It's great that there are loads of places to sit and have a picnic. Share this page. Your big guide to Chester Zoo – cheapest tickets, opening times and all you need to know It's the perfect day out for families, but there are some tips that can make your trip a bit easier men Our team will send over your membership welcome pack in the next few days and there you'll find all of the information that you need to make an online booking. As a Family we love Chester Zoo and have been members for years. Thank you for all of the support that you've given Chester Zoo and we are really looking forward to getting back to a more normal situation once the coronavirus restrictions are lifted. As a Family we love Chester Zoo and have been members for years. So two elderly visitors are £50 out of pocket and unable to rebook visit. Well worth the money, great helpful staff, we will definitely return. As a Family we love Chester Zoo and have been members for years. Opens in 8 h 17 min. We had a brilliant time at Cheater zoo for my birthday. Adults – From £14.00 Groups Carer for disabled guest – Free Child (3-17 yrs) – From £11.20 Groups Infant (2 and under) – Free Students & 65+ – From £12.60 Groups. 01/06/2021 - 03/06/2021 9:00 am - 4:30 pm Chester Zoo was opened in 1931 by George Mottershead and his family. The clever design means that they are hooked on the excitement as soon as you enter. At the red pandas, visitors leaning over the fence, completely ignoring yellow lines and social distancing. ), Can you bring alcolhol when bring your pinic. So much to see and do. Thank you for a great day, animal enclosures beautiful park beautiful happy animals I appreciate the attempt to improve the aesthetics however it has destroyed the accessibility. Hosted by Chester Zoo. CZ. The sun has been shining all week and the zoo is looking fantastic, making for a perfect (and much needed!) My top tip would be to spend a little time looking at the map before you visit Chester Zoo; you can download it from their website. It's great that there are loads of places to sit and have a picnic. an automated email to say they can't reply to emails, for many days. Chester Zoo opening times. CHESTER ZOO is ready to reopen its gates on April 12, as the third coronavirus lockdown eases in England. Can recommend you book a meal at the OakField restaurant - it was superb. I can’t recommend this place enough, Hotels near Chester Cathedral Falconry and Nature Gardens, Hotels near Liverpool John Lennon Airport (LPL), Hotels near Manchester Intl Airport (MAN), Motels near Liverpool John Lennon Airport (LPL), Eastgate & Eastgate Clock: Tickets & Tours, Cheshire Military Museum: Tickets & Tours, Chester Roman Amphitheatre: Tickets & Tours, Sandy Lane Park and Aqua Park: Tickets & Tours. All the staff were very friendly and happy to help. would be worth the zoo consulting a OT and or user groups before designing / opening new areas, Hotels near (LPL) Liverpool John Lennon Airport, Hotels near (MAN) Manchester Intl Airport, Points of Interest & Landmarks in Chester, Conference & Convention Centers in Chester, Eastgate & Eastgate Clock: Tickets & Tours, Cheshire Military Museum: Tickets & Tours, Chester Roman Amphitheatre: Tickets & Tours, Sandy Lane Park and Aqua Park: Tickets & Tours. The government announced that zoos and wildlife parks could finally re-open again on June 15, following huge controversy after telling Chester Zoo they’d be required to remain closed ‘indefinitely’. The government has now announced that the zoo will not be able to open any earlier than 12 April. So much to see and do. Is this an indication of the quality of care the animals receive if supporters are treated like fools. Is it advisable to book Tickets online in advance ? The gardens and landscaping are beautiful. We are regularly releasing more member booking slots, when it's safe to do so, and we're really looking forward to being able to welcome members without the need to book when the restrictions are finally lifted. You can make your experience here last a whole day. Is this an indication of the quality of care the animals receive if supporters are treated like fools. We. The zoo is a great all weather attraction because of al. We had a really great day at Chester Zoo. Thanks so much for message and we are so very sorry hear that you've been struggling to contact us. do nhs workers get a discount for the zoo, Yes apparently 25% discount I cancelled my membership because I also have go to work but no discount for me and many like me. Chester Zoo Tickets & Prices. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. clock. to help visitors comply with covid guidelines. Customers should be made aware when booking, " that bookings cannot be cancelled and absolutely no refunds, and impossible to rebook"!! It has been impossible to get through to the zoo via Tel, email, just a recorded message and an automated email to say they can't reply to emails, for many days. Response from O767TPjennifert, Guest Relations Manager at Chester Zoo, Sacred & Religious Sites, Historic Sites, Churches & Cathedrals, Points of Interest & Landmarks, Historic Sites, Points of Interest & Landmarks, Every time I come to this zoo I see a different animal so I have a different experience meaning that an annual pass is the best value for money. We promise that we'll get to your message as soon as possible and will be able to discuss your booking in more detail them. The zoo receives no government funding. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Like our page to find out what's happening at Chester Zoo. more, Chester Zoo: Hours, Address, Chester Zoo Reviews: 4.5/5. We particularly enjoyed watching the lions in their new area, and the meerkats were entertaining as always. Unlike the previous reopening, no senior staff visible at all........... No volunteers helping out at tree kangeroo/dusky pademelons/cassowary, so choke point not managed. Call: +441244389710. A virtual zoo day at Chester Zoo 2021 at Chester Zoo, CH2 1EU Chester, UK, Chester, United Kingdom on Sat Mar 27 2021 at 10:00 am to 04:30 pm City Sightseeing Chester Hop-On Hop-Off Bus Tour, Fascinating Walking Tours Of Roman Chester With An Authentic Roman Soldier, CHESTER: North Wales Adventure - Sightseeing Day Trip Tour, Private Self-Guided Treasure Hunt around Chester, CHESTER: Lake District Adventure - Sightseeing Day Trip Tour, Admission Ticket to Sick To Death in Chester, Shore Excursion: Chester Experience - Sightseeing Half Day Tour from Liverpool, Snowdonia, North Wales and Chester Small-Group Day Tour from Manchester, Private Transfer from Chester to Manchester Airport, Chester Independent Day Trip by Train from London, CHESTER: Yorkshire Adventure - Sightseeing Day Trip Tour, Private Hire: Yorkshire Dales from Chester in 16 Seater Minibus, Private Hire: North Wales from Chester in 16 seater minibus, Haunted Wales with Castles and Mansion stay | Small Group Tour, Private Hire: Lake District from Chester by minibus, 3-Day Snowdonia, North Wales and Chester Small-Group Tour from Manchester, Canterbury Cathedral and Leeds Castle Private Full Day Tour. We look forward to seeing you soon. Chester Zoo 2021 - UK at Chester Zoo, CH2 1EU Chester, UK, Chester, United Kingdom on Sat Mar 27 2021 at 10:00 am to 04:30 pm What a rip off!! noticed there are very few membership slots available. We have made substantial donations in the past, that will never happen again. Tony Probbing wrote a review Feb 2021. This is the version of our website addressed to speakers of English in United Kingdom. Chester Zoo. No one checks bags either let alone with covid. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. I feel that more staff were required. As a Family we love Chester Zoo and have been members for years. particularly enjoyed watching the lions in their new area, and the meerkats were entertaining as always. Chester Zoo ist ein Zoo bei Upton by Chester in Cheshire, England.Er wurde 1931 von George Mottershead und seiner Familie gegründet. Chester Zoo bosses previously estimated an £11.5million income loss due to lockdown. Best Wishes CZ, We had a really great day at Chester Zoo. Friday, February 19, 2021 at 10:00 AM – 2:00 PM UTC. The restricted numbers meant there weren't too many people around compared to usual, and it was possible to maintain distance from others. Our team will send over your membership welcome pack in the next few days and there you'll find all of the information that you need to make an online booking. We are open every day from 9.30am except Christmas Day. Book your tickets online for Chester Zoo, Chester: See 15,313 reviews, articles, and 11,289 photos of Chester Zoo, ranked No.1 on Tripadvisor among 161 attractions in Chester. Chester Zoo (www.chesterzoo.org) is a registered conservation and education charity that supports projects around the world. The elephant bridge was not being managed, so mayhem ensued, with visitors doing their own thing. Hi, Mr Johnson is expected to announce that ALL zoos will be allowed to reopen from 15 June, subject to appropriate social distancing measures being in place. Don't see why not. Directions. Best advice is to not book until you can purchase tickets at the gate, unless you are prepared to give them money for nothing. We're open daily from 10am, except for Christmas Day and Boxing Day. Visitors have to book online and pay before visiting due to covid restrictions, however a week before our visit our second vaccination appointment was due to take place on the same date. You’ll discover the Chester Roman Amphitheatre, the Chester Roman Gardens, will stroll its city walls, and will learn entertaining stories about its history as you go. The gardens and landscaping are beautiful. CZ. … Chester Zoo Opening Times. CZ, Are well behaved small dogs on leads allowed into the zoo. This is one fantastic day out for all the family, so don’t miss out on a Chester Zoo discount from vouchercloud to let you save on tickets and membership options for your trip. Gift Aid can only be claimed on donations for you and members of your family that visit Chester Zoo. Good viewing of most of the animals; enclosures looking well kept and animals looking content. So two elderly visitors are £50 out of pocket and unable to rebook visit. Thanks so much for bearing with us. Only issue is the patterning on pavements and anti slip strips on the bridges especially around islands make it nearly impossible and quite painful for my wife to access these area in her wheelchair. Can you bring a refill cup (bought from the zoo on a different occasion) and still get the refills or does the cup have to be bought on the day? – £25.45. The entrance was really well managed and we didn't have to queue at all - walked straight in. Only issue is the patterning on pavements and anti slip strips on the bridges especially around islands make it nearly impossible and quite painful for my wife to access these area in her wheelchair. Online with Facebook Live. Make all the attractions wheelchair friendly - the Islands are a nightmare to negotiate. Pick between two daily tour times, and set off on foot. It is the most … 01:47:27 AM. Once England’s largest Roman fortification, Chester still bears evidence of that ancient heritage today. day out for lots of members and visitors. In a tweet, a spokesperson for Chester Zoo said: "The zoo is open, numbers are limited, visitors must pre-book tickets - members will not need to book from January 4, only visit with your household (or support bubble), indoor animal houses will be closed and takeaway food only. The government announced that places like zoos, as well as non-essential shops, gyms and hairdressers can reopen next week as the roadmap out of lockdown continues. This page will keep you up to date with all the events taking place at the zoo. Hi, Thanks so much for message and we are so very sorry hear that you've been struggling to contact us. Updated on 23/10/2020. Gardens are looking stunning at this time of year. Explore more Zoo news . We have made substantial donations in the past, that will never happen again. We’re open! Chester Zoo has revealed the changes it has made as it prepares to reopen on Monday. Chester Zoo Holiday Club (School Years 1-3) – SOLD OUT. It's our wedding anniversary on the 2/8/20 And we love animals can we book 2 tickets or have I left it too late please say yes. No volunteers helping out at sun bears, so again, no visitor engagement or crowd management. Also I have. 4 hours ago. 16 April 2021 . Everything we wanted to see was open. On this one-of-a-kind walking tour, discover the city’s most important Roman–era landmarks, and explore in the company of a costumed gladiator. This has continued for seven days. I’m sorry I am not sure. 1 contribution. Conservationists at the zoo say being able to finally welcome back visitors is a “big relief” as the UK’s most popular charity zoo strives to recover from an estimated £11.5m in losses caused by the pandemic. AGED 2 & UNDER. Can i show up on the day even if it says its fully booked online? In the opening weeks we've had a really significant volume of messages and queries from our visitors and supporters and our team are working through these as quickly as they possibly can. Website. Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. from £254.06 per adult (price varies by group size), Upton-by-Chester, Chester CH2 1EU England. Thanks, We had to book in advance as there were limited slots over the summer holiday. Or can you only book online only? 1 contribution. Best Wishes This will allow you to bypass busy areas or find your way around to the favourite animals that the children want to see. – £20.90. In the opening weeks we've had a really significant volume of messages and queries from our visitors and supporters and our team are working through these as quickly as they possibly can. Any staff we encountered were helpful and friendly. Not as far as I know I never know it myself. I have been trying to contact Chester zoo for the past week as I have purchased a membership (just over£200) and my details do not work on their website so I cannot use what I have purchased. since they reopened over 1,000 have made bookings then not gone, that's 1,000 bookings other people could have had. Please pre-book your tickets to the zoo online in advance. On Monday we reopened our gates for the first time in almost four months, welcoming back lots of happy visitors to the zoo. ADULT. What a rip off!! On this one-of-a-kind walking tour, discover the city’s most important Roman–era landmarks, and explore in the company of a costumed gladiator. Active Chester Zoo Vouchers & Discount Codes for April 2021 Opened by the Mottershead family in 1931, Chester Zoo is one of the UK’s largest and best-loved zoos. Closing times vary according to season. We rank these restaurants and attractions by balancing reviews from our members with how close they are to this location. Please note that the zoo may close up to 30 minutes prior to closing time stated depending on level of trade. Visited for the lanterns and returned the following day for a day visit. Publisher/Host Chester Zoo 2021. share As you can't come to the zoo right now, we’ll bring the zoo to you! Children love the immediate wow factor of the elephants and the rhino as you enter the zoo. The news sparked a huge campaign to help save the zoo, raising over £2m to fund it in just a few days. Last admission to the zoo grounds is 1 hour prior to close. An Amazing Zoo. This has continued for seven days. Only issue is the patterning on pavements and anti slip strips on the bridges especially around islands make it nearly impossible and quite painful for my wife to access these area in her wheelchair. There are so many different species of animals what are amazing to look at and it is also very educational and informative. Efficient parking and entry to the zoo. So much to see and do. Your membership really does make a huge difference to us and we hope you'll have many, many happy times at the zoo in the year ahead. We're the UK's number one charity zoo, with over 21,000 animals and 500 different species, including some of the most endangered species on the planet. My children absolutely love this place ! Families have been struggling to get online for much of today … Its good news for Chester Zoo lovers as the attraction is set to reopen tomorrow (Monday). There is so much to see it would take more than one day's visit to do it all justice. We look forward to seeing you soon. Chester Zoo 2021 at Chester Zoo, CH2 1EU Chester, UK, Chester, United Kingdom on Sat Mar 27 2021 at 10:00 am to 04:30 pm . The animal, Upton-by-Chester, Chester CH2 1EU England, Visitors have to book online and pay before visiting due to covid restrictions, however a week before our visit our second vaccination appointment was due to take place on the same date. +44 1244 389710. Maybe all staff aren't back at work yet? Chester Zoo Events. Book your tickets online for Chester Zoo, Chester: See 15,311 reviews, articles, and 11,283 photos of Chester Zoo, ranked No.1 on Tripadvisor among 161 attractions in Chester. Also I have noticed there are very few membership slots available. With 1.9 million visitors every year, the zoo is an all-year round, full-day visitor attraction for everyone. Stay up to date with the latest zoo news, upcoming events, discounts and offers, fundraising appeals, membership offers, surveys and research to improve the zoo, competitions, and ways to get the most out of your visit. A superb zoo that is also involved in conservation projects within the UK as well as internationally. We promise that we'll get to your message as soon as possible and will be able to discuss your booking in more detail them. The restricted numbers meant there weren't too many people around compared to usual, and it was possible to maintain distance from others. In fact I would say they are impassable. I'm so sorry to hear that you have been struggling to activate your membership to book online. All the staff were very friendly and happy to help. Chester Zoo Book Tickets Chester Zoo Tomorrow, the Prime Minister will provide an update on the easing of the national lockdown, and further changes which are expected to take effect from 15 June. 1 AUGUST – 13 SEPTEMBER. would be worth the zoo consulting a OT and or user groups before designing / opening new areas. It is one of the UK's largest zoos at 51 hectares. The entrance was really well managed and we didn't have to queue at all - walked straight in. We are regularly releasing more member booking slots, when it's safe to do so, and we're really looking forward to being able to welcome members without the need to book when the restrictions are finally lifted. We had a great time. Tony Probbing wrote a review Feb 2021. Membership fees taken, but no access to the zoo and no refund. Once England’s largest Roman fortification, Chester still bears evidence of that ancient heritage today. more. The zoo has a total land holding of approximately 160 hectares. Hi Amy, I'm so sorry to hear that you have been struggling to activate your membership to book online. We will help you to create a special event that your guests won’t forget. Best advice is to not book until you can purchase tickets at the gate, unless you are prepared to give them money for nothing. 400 Acres (162 ha). They are not replying to any correspondence (phone/email/website replies). 3.8K likes. The customer service is appalling and I would recommend people avoid signing up for any membership options as you are likely to loose your money. Your membership really does make a huge difference to us and we hope you'll have many, many happy times at the zoo in the year ahead. With elephants and more amazing animals to discover, now you can … CHILD. It has been impossible to get through to the zoo via Tel, email, just a recorded message and. I appreciate the attempt to improve the aesthetics however it has destroyed the accessibility. image caption Chester Zoo, which welcomed two million people in 2019, gets 97% of its income from visitors The Covid-19 lockdown has cost the UK's most visited zoo … Hi Amy, Facilities for disabled visitors, including self-drive electric scooters and wheelchairs. Only issue is the patterning on pavements and anti slip strips on the bridges especially around islands make it nearly impossible and quite painful for my wife to access these area in her, wheelchair. Thanks so much for bearing with us. We've been going through a really busy time as we've reopened following the lock down but our team are working through emails as quickly as they possibly can. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The zoo is the perfect location for your event – no matter how big – with amazing animals, award-winning gardens, a stunning Grade II listed venue and an experienced events team. Historic Sites • Points of Interest & Landmarks. Explore different ways to experience this place. Chester Zoo is a zoo at Upton-by-Chester, in Cheshire, England. Just been informed the reason people cant get bookings is due to selfish people taking them and then not turning up. Monday to Sunday – 10:00am – 5:00pm. This is the version of our website addressed to speakers of English in the United States. We are hopeful that we’ll be able to reopen the outdoor areas of the zoo on or around this date and we will keep adding updates as we have them. Er ist einer der größten Zoos im Vereinigten Königreich mit 125 Acres (51 ha) Fläche für Besucher. Car parking is free and on site. Chester Zoo 2021 Sat Mar 27 2021 at 10:00 am to 04:30 pm UTC+00:00 Chester Zoo | Chester. 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