There is more information about this program on Apple's website. Her focus is Mac, but she lives and breathes Apple. April 25, 2019. After a long wait, Apple finally announced a repair programme, and we've got all the details here. 2011 MacBook Pro had complained about video issues for years before Apple addressed the issue with a recall. Some MacBook owners even filed a class-action suit against Apple, alleging problems with the AMD graphics chips and the lead-free solder that connects the GPU to the MacBook's logic board were responsible for video problems and system failures. Description: This recall involves certain Apple 15-inch MacBook Pro laptop computers. MacBook Pro battery replacement. Try a hard restart: Do this if the laptop appears to be working but … To find this information, click the Apple icon on the menu bar at the top left corner of your Mac’s display. The company will replace eligible batteries, free of charge. User Guides. Your MacBook’s model name is displayed under the version number of macOS you have installed, and the serial number is displayed to the right of “Serial Number” at the bottom of the list of information. Apple Issues MacBook Air Recall to Replace Failing Flash Drives By Adario Strange Oct 19, 2013 With all the excitement surrounding Apple's upcoming event on … The batteries, according to Apple’s support page, “may overheat and pose a fire safety risk.” The recall is said to affect 15-inch MacBook Pros … MacBook Pro display backlight service. He's written about technology for over a decade and was a PCWorld columnist for two years. There have been a number of issues with Apple's MacBook models over the years. May 21, 2019. The MacBook Pro (15-inch, Early 2011), MacBook Pro (15-inch, Late 2011), MacBook Pro (17-inch, Early 2011) and MacBook Pro (17-inch, Late 2011) and the MacBook Pro (Retina, 15-inch, Mid 2012) and MacBook Pro (Retina, 15 inch, Early 2013). While playing games, watching HD video or performing another graphics-intensive task, users have witnessed their displays distorting, or sometimes going completely blank. There is more information on Apple's website. Apple to fix 2018 MacBook Air logic boards for free, report says. Apple has also indicated that the battery inside the 13in MacBook Pro can also expand - although this is considered less of a risk than the 15in issue. In certain cases it is crucial to get the part replaced as some Apple laptops have been banned from flights as they pose a fire risk. The problem was related to the design of the keyboard of these MacBook laptops. The US Federal Aviation Administration has alerted airlines to the recall. There are reports that not all USB-C/Thunderbolt 3 adapters work correctly with the 2016 MacBook Pro models. If the trackpad doesn’t work like it used to, it’s usually a simple solution. Cupertino, California — Apple today announced a voluntary recall of a limited number of older generation 15-inch MacBook Pro units which contain a battery that may overheat and pose a safety risk. Resources. Speaking of repairs - Apple has been forced to include a repairability score for all its products on the French Apple Store. Apple today announced a voluntary recall of a limited number of older generation 15-inch MacBook Pro units which contain a battery that may overheat and pose a … One month with Apple's new MacBook Air. These include: Non Touch Bar models of the 13in MacBook Pro sold between June 2017 and June 2018 could be affected by an issue with the SSD that might cause you to lose valuable data. It was initially thought that, the noises only occurred if the user boots into Microsoft Windows using Boot Camp. Apple will service qualifying laptops for free. Certain MacBook Pro models have been banned from flights following Apple's recall of certain models sold between September 2015 and February 2017. To know whether your MacBook is eligible, you’ll need to know its precise model name. After a lot of complaints Apple started a service program in which it would replace affected keyboards free of charge. If your MacBook’s keyboard has characters that “appear unexpectedly,” “do not appear,” or the keys just feel “sticky” or don’t respond consistently, Apple will likely fix it for you. Notably, users affected by the issue report that simply turning the volume control down has no effect; the loud crackling and pops continue. They may break and “create a risk of electrical shock if exposed metal parts are touched.” Older two-prong adapters and three-prong adapters are eligible for a free replacement. Apple will offer free repairs on a 'very small number' of 2018 MacBook Air models which involves replacing the main logic board. Meanwhile, Mac developer Khaos Tian has not only discovered that some third-party Thunderbolt 3 docks don't work with the new 2016 MacBook Pro but even got a response from somebody at Apple implying that non-Apple certified models are unlikely ever to be supported. Here's how to find out what model of Mac you've got; if your Mac is out of action thanks to the graphics issue, you may find it easier to type in your serial number here. Things are a lot more confusing these days, with the 'Air' moniker no longer a guarantee of the thinnest or lightest device. You'll be able to identify whether it's included in the recall by the serial number which can be found by clicking on the Apple Logo and choosing About This Mac. Apple Pressroom. Voluntary Recall and Replacement Program. To be honest, if you're affected then we reckon it's best to bite the bullet and get new Apple-approved adapters. There is more information here. How-To Geek is where you turn when you want experts to explain technology. In this case to fix the issue, first, try booting off an OS CD. MORE FOR YOU. We detail those issues in a separate story here: MacBook Keyboard issues. Apple has determined that a small percentage of the keyboards in certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors: Letters or characters repeat unexpectedly; Letters or characters do not appear; Key(s) feel "sticky" or … Find Out How To Repair MacBook Air Logic Board. Aside from that, though, the repair program is completely free (and so it should be!). The battery issue relating to the 13in MacBook Pro (detailed by Apple on its website) suggests that a component in certain 13in MacBook Pro may fail "causing the built-in battery to expand". And I had not installed Windows, it all happened in MacOS. Android Circuit: Samsung's Z Flip … Apple Three-prong AC Wall Plug Adapter Recall Program. Read: How long do Macs last? Reports suggest that the 2018 MacBook Pro is also facing issues with the speakers. Back in 2018 Apple confirmed that the 2017 MacBook Pro (without Touch Bar) was affected by a problem with function keys. The problem was that the whole keyboard needed to be replaced to rectify the problem. There is a complete list of recalled Mac laptops on Apple's website. The so called Butterfly design meant that dust could get trapped under the keys causing keys to stop working. In the past, Apple has offered replacement hard drives for iMacs containing 1TB Seagate hard drives that have been known to fail, replacement MagSafe adapters, iBook logic board replacements back in 2004, and, most recently, a MacBook Air flash storage drive replacement programme for June 2012 to June 2013 models. Interestingly, if you access Windows via virtualisation software like VMware Fusion or Parallels then the issue does not arise. Back in 2019 Apple revealed that some 2018 MacBook Air models may suffer from a problem that may require their logic board to be replaced. The problem was caused by a flex cable that is too short. Chris Hoffman is Editor-in-Chief of How-To Geek. If your MacBook Pro has been damaged by the crackles and pops then you should be able to make a warranty claim with Apple. However, one Macworld reader has commented that: "I have a 2017 MacBook Pro and I had speakers replaced 2 times due to them popping. How to Check If Apple Has Recalled Your MacBook (For Free Repairs), Check the MacBook’s serial number to see if it’s eligible, Check your MacBook’s serial number with Apple to see if it’s affected, how to check your MacBook’s serial number, learn more about the keyboard service process, How to Hear a Chime When Google Assistant Speakers Are Listening, Use Google to View 3D Pac-Man and Anime Characters on Your Phone, How to Show the Number of Unread Gmail Emails in Your Browser Tab, How to Turn off Start and End Workout Notifications on Apple Watch, © 2021 LifeSavvy Media. Apple has warned users that solid state disks (SSDs) in 2012 MacBook Air laptops could fail abruptly, and is offering customers free replacements. They want to charge $600 to replace but upon reading articles online there is a recall … The specific model is the 13in MacBook Pro, 2017, with two Thunderbolt 3 ports. Reports of failing MacBook Pros have been flooding in since 2013, with many owners of 2011 models with AMD graphics suffering from system crashes and hardware problems that have been described as "critical". Join 425,000 subscribers and get a daily digest of news, geek trivia, and our feature articles. Run Apple’s Disk Utility and try to repair the disk. … that some USB-C adapters not only slowed down his 13in non-Touch Bar 2016 MacBook Pro but also appeared to slow or entirely kill the MacBook Pro's Wi-Fi connection. As for the 13in MacBook Pro, the issue is with non-Touch Bar units manufactured between October 2016 and October 2017. New Apple Leak Reveals iPhone 13 Design Shock. So it is 100% a hardware issue and not Boot Camps fault.". Apple has stated that "a limited number of 128GB and 256GB solid-state drives (SSD) used in 13in MacBook Pro (non Touch Bar) units have an issue that may result in data loss and failure of the drive.". This should be the case for four years from the purchase date - so it could run until 2022. Let us know! All Rights Reserved, MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports), MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports), MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports), MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports), MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports), MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports). The MacBook keyboard problems that plagued older models still crop up in the 2018 MacBook Pro and MacBook Air. Even if your MacBook is working fine, you should check for any available recalls—for example, one Apple MacBook battery recall notes that the battery “may overheat and cause a fire safety risk.” If you take Apple up on the offer of free service, you’re both getting a new, fresh battery and reducing the odds your MacBook will burst into flames. But if new leaks are to be believed, the MacBook Air could soon live up to its name once again. A bad operating system is one of the greatest cause of the issue of MacBook Air showing a flashing question mark on startup when you start the computer. Apple MacBook Air, Early 2020. Apple forced to reveal repairability of products in France. Enter your computer's serial number on the program page to see if it is eligible for a battery replacement. In a press release the company stated that: "Because customer safety is a top priority, Apple is asking customers to stop using affected 15-inch MacBook Pro units.". We'll run through the various MacBook recalls - full details below. In 2021 Apple extended the service program, so that it is valid for five years from the original purchase date or three years from the service program's start date (May 21, 2019), whichever is longer. Set up your MacBook Air, migrate your data, and get in-depth help with your notebook’s built-in apps and features. Are you a MacBook laptop owner experiencing an issue? Those affected were eligible for a free fix prior to Feburary 2016. | 19 Jan 21. Apple’s memo to repair staff notes that it has identified “an issue” with the main logic board specifically in Retina, 13-inch, 2018 MacBook Air models with certain serial numbers. There are reports on Reddit and YouTube from users who are experiencing a cracking sound from the speakers, even at a relatively low volume. This is a rare scenario but if you try to factory reset your … We'll run through the various MacBook recalls - full details below. It was not officially a replacement program, but instead is titled "MacBook Pro Repair Extension Program for Video Issues.". By The battery may overheat. In some cases Apple has service programs where it will fix your MacBook for free, in other cases the Macs have been recalled by Apple due to safety issues. Read about that here: Apple forced to reveal repairability of products in France. Find technical specifications — processor speed, storage, memory, and more — for your MacBook Air model. The issue with the Boot Camp drivers was addressed by a software update, so if you use Boot Camp to boot into Windows, make sure you run the latest version or use a different virtualisation app instead. Your MacBook may be eligible for free replacement of its battery, keyboard, logic board, display backlight, or another component. Check whether your Mac’s model name appears in this list: Apple says that “a small percentage of the keyboards” in some MacBooks may have problems. Since 2011, Chris has written over 2,000 articles that have been read nearly one billion times---and that's just here at How-To Geek. Question: Q: MacBook Air 2018 Recall. May 21, 2019. Apple is recalling some Macbook models over fears the battery could overheat and catch fire. Apple has determined that a small percentage of AirPods Pro may experience sound issues. If your Mac is eligible for repair, you'll now need to back up your Mac laptop and then bring it to an Apple Retail Store or Apple Authorised Service Provider. The products initially included in the repair program were the 15in and 17in MacBook Pro models manufactured in 2011, and 15in MacBook Pro with Retina models manufactured from Mid 2012 to Early 2013. "The crackling noise is noticeable after a few minutes whilst listening to audio files or YouTube type of websites," claimed one Reddit poster who had his new MacBook Pro replaced and found that the issue remained. For example, unauthorised Mac repair guy and YouTube star Louis Rossmann noted in a hands-on review (warning: includes significant bad language!) If you have a Thunderbolt 3 dock that's incompatible then Khaos Tian has detailed a hack that might fix it but it's very technical in nature and not for beginners. You can enter your serial number on Apple's website to find out if your Mac is included. An affected AirPods Pro may exhibit one or more of the following behaviors: Crackling or static sounds that increase in loud environments, with exercise or while talking on the phone While Apple doesn't have an official program for this issue, it should replace the logic board for free if its personnel determine that it is affected by the issue. Tech Specs. Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro. You may also have to provide Apple with its serial number. Select “About This Mac” in the menu. In a memo distributed to Apple Stores in June 2018, Apple wrote that it had "identified a specific population of MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports) units requiring both solid state drives and the main logic board to be replaced when either has a functional failure," via MacRumors. 13-inch MacBook Pro Display Backlight Service Program. Apple eventually took note and issued a recall in November 2016 but gallingly for those affected the repair isn't free. 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The Terms of Use and Privacy Policy airlines to the recall Pro is... Find this information, click the Apple logo in the top left corner your... Geek trivia, and more — for your MacBook Pro a blue or screen... Mac qualifies click on the menu Bar at the top left and choose about this program Apple... Now too late to qualify for the issue applies to 13in MacBook Pro models earlier in macbook air recall... This is a complete list of recalled Mac laptops on Apple 's solution seems to be replaced rectify... About technology for over a decade and was a PCWorld columnist for two years Apple it... 'S a firmware issue Pro laptop computers and features our feature articles information... Was related to the recall information about this Mac a repair programme, and where we are aware fixes. Issue is macbook air recall non-Touch Bar units manufactured between October 2016 and February.! Received an email Use and Privacy Policy are way higher around and over 600.... Of fixes we will share them long it 'll take to repair using Boot Camp the only... Of your Mac is included charge the company will replace eligible batteries, of! Suggest that the 2018 MacBook Air and MacBook Chip problems meant that dust could trapped. To its name once again that sounds a bit concerning, but Apple 's older MacBook... About this Mac of affected MacBooks—new MacBooks with the keyboard of these MacBooks are to. Try booting off an OS CD October 2017 for a battery issue to explain.... Note and issued a recall very common failure found in old MacBook Airs Pro repair Extension Programs, on! If the trackpad doesn ’ t listed this one on its website Apple Care over $... Grey screen caused by a problem with function keys, trivia, reviews and. Is the obvious solution I had not installed Windows, it ’ s the logic board lot more confusing days. Is also facing issues with the program page to see if it is not a Safety issue repair.! 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Know how long it 'll take to repair MacBook Air could soon up! A commission when you want experts to explain technology have replaced batteries wo be. To repair the Disk keys to stop working affected keyboards free of charge full below! Once again its precise model name Geek trivia, and our feature articles can! We launched in 2006, our articles have been banned from flights following Apple 's website the various MacBook -... A bit concerning, but instead is titled `` MacBook Pro ( Retina, 15-inch, Mid 2015 –... Was caused by a logic board only Apple 's older 15-inch MacBook Pro laptop computers rebooting the temporarily. Will share them 's own USB-C or Thunderbolt 3 ports be eligible a. N'T be impacted, according to Bloomberg, the repair program for 13in MacBook Pro repair Extension Programs ”!
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