You have a further 14 days after indicating your intent to return to then return your products or arrange for their collection. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Your refund will be processed at that time. Important : Be sure to return your product so that Apple receives it within 10 days of the day your replacement product was shipped to you by Apple ( check your ship date ). Unfortunately, I sort of … Furthermore, there may be occasions when Apple confirms your order but subsequently learns that it cannot supply the ordered product. Learn more. It can take up to 25 days for an item to reach us once you return it. Returning your iPhone or iPad may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. We recommend using the original packaging if you are returning a computer. Please contact your Business Team to initiate a return for orders shipped directly to your business. Apple routinely audits the purchases of customers at the Apple Store for Education to ensure that all purchase conditions have been observed. In the event we cannot supply a product you ordered, Apple will cancel the order and refund your purchase price in full. If you received any service under your plan, you will get a partial refund. User rating, 4.8 out of 5 stars with 37603 reviews. Or call 1‑800‑MY‑APPLE. You may not purchase products at the Apple Store for resale, and we reserve the right to refuse or cancel your order if we suspect you are doing so. If you paid by a means other than credit card, to (a) invoice you for the difference between the amount that you paid for the delivered goods and the price that Apple charged the general public for the same goods at the Apple Store, payable in fifteen days from the date of the invoice, and (b), should you fail to pay the invoice when due, institute legal action against you in a court of competent jurisdiction, with the prevailing party entitled to attorneys' fees. Additional steps are required when shipping an item over $2,500 from Puerto Rico to the continental United States: You can always return the item to any U.S. Apple Store. Products purchased online from Apple will only be shipped to addresses within the U.S. and are subject to U.S. and foreign export control laws and regulations. If we need to replace your AirPods or Charging Case, your replacement will be new or equivalent to new in performance and reliability. Worry not, however, as it is usually waived of is so requested. Magic like you’ve never heard AirPods Pro have been designed to deliver Active Noise Cancellation for immersive sound, Transparency mode so you can hear your surroundings, and a customizable fit for all-day comfort. Apple products purchased through other retailers must be returned in accordance with their respective returns and refunds policy. Select an item to go to the order details page. You must provide the name and email address of the third party. Making unauthorized modifications to the software on an iPhone violates the iPhone software license agreement. As Apple takes care of the dispatch of the products you purchase on the Apple Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). The third party will need to bring a government issued photo ID and order number for pickup. We will, however, work with you to ensure a smooth delivery. Questions about an Apple Retail Store repair, purchase, or return while our retail stores are closed? Software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken. Apple will notify you when your order is ready and the date by which you need to pick up your items. Privacy PolicyTerms of UseSales and RefundsSite Map, Thanks for shopping at Apple. The only exchange exceptions are personalized items (such as engraved iPhone, iPad, or AirPods) and Macs that have been custom-configured. We’ll let you know when we receive the item. The following products are not eligible for return: electronic software downloads, subscriptions to the Software-Up-To-Date program, Apple Store Gift Cards, and any Apple Developer Connection products. For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method. For iPhone returns, you may return your undamaged iPhone with its included accessories within 14 days of purchase for a full refund. Should Apple not offer to the general public the specific products that you purchased at the Apple Store for Education, your credit card will be charged or you will be invoiced the difference between the amount you paid for the delivered goods and the price that Apple charged the general public for the closest equivalent goods at the Apple Store, in effect on the date that you placed your order. To purchase Apple products online from outside of the U.S., please click here for international store information. An affected AirPods Pro may exhibit one or more of the following behaviors: Crackling or static sounds that increase in loud environments, with exercise or while talking on the phone. Item exchanges are, of course, subject to in-store product availability. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. Products can be returned only in the country or region in which they were originally purchased. It’s not legal . You can either schedule a pickup with the carrier or drop off the package at any of the carrier’s locations. Apple will deduct the value of the service. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancellation request. Tips and tricks for getting the most out of your new AirPods or AirPods Pro; The Payment & Pricing page describes the various methods you can use to pay for products at the Apple Store. Use the Print Return Label button and attach your pre-paid shipping label and any hazmat labels to the outside of your shipping box. Please note the following: For complete details on how to return a product purchased at the Apple Store please visit the Returns & Refunds page. Your receipt of an order confirmation, however, does not signify Apple’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The fourteen-day return policy only applies when the product is purchased from Apple directly. Price protection is only available for up to 10 units of a particular product. Should you be unable to use your iPhone due to an unauthorized software modification, its repair will not be covered under the warranty. Returns can be arranged via our online Order Status website in one single step. We understand, however, that sometimes a product may not be what you expected it to be. Affected units were manufactured before October 2020. We recommend using the original packaging if you are returning a computer. From there, use the Start a Return link below your item and then click the Get Started button. If you don’t pick up your order, Apple may cancel it. . Products paid for using your Apple Account Balance will be refunded to your Apple Account Balance. Type: Accessories Option: 2 Pairs Each Size Model #: AP Case Item #: 9SIAKV2B5J3801 Return Policy: View Return Policy $9.99 – You can either schedule a pickup with the carrier or drop off the package at any of the carrier’s locations. The Apple Online Store also allows you to pay via Express Checkout. To purchase Apple products online from outside of the U.S., please click here for international store information. Please contact your provider for more information. Apple - AirPods with Charging Case (1st Generation) - White. Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it. Depending on your original form of tender, a check, wire transfer, or refund to your debit/credit card will be issued within 10 business days provided the returned item is in its original condition. Please click here (Opens in a new window) for complete details about in-store pickup. Select an item to go to the order details page. And we’re pretty good at figuring that out . Products must be purchased, sold, exported, re-exported, transferred, and used in compliance with these export laws and regulations. The only exchange exceptions are personalized items (such as engraved iPhone, iPad, or AirPods) and Macs that have been custom-configured. The Apple Store sells and ships products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale. Select an item to go to the order details page. Here’s the important part: returning your iPhone may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. After you sign in, you will see the items from your recent orders. In the event you have been charged more than the posted price for a product in an Apple Retail Store, please see a Manager for a refund of the overcharge. Apple has determined that a small percentage of AirPods Pro may experience sound issues. For iPhone returns, please refer to the iPhone Return Policy section below. Keep them close; they’re valuable and can be redeemed by whoever finds them. To return an item to Apple, sign in to your Order Listing page with your Apple ID and password. If you’re shipping multiple boxes, use the Print Return Label button again to print new labels for each box. To return an item to Apple, sign in to your Order Listing page with your Apple ID and password. Note: You can only return items from one order at a time. If you cancel within thirty (30) days of your Plan’s purchase, you will get a full refund. Desktop: One (1) may be purchased per year, Mac mini: One (1) may be purchased per year, Notebook: One (1) may be purchased per year, Accessories: Two (2) accessories with Education Pricing may be purchased per year. Search Newegg.com for apple airpods 2nd generation. Apple offers in-store pickup for many of the items available on the Online Store. CS and request a full refund (usually one of the options offered). Apple provides security features to enable you to protect your product in case of loss or theft. AirPods … There are a few important things to keep in mind when returning a product you purchased online from Apple: There are some items, however, that are ineligible for return, including: *You can return software, provided that it has not been installed on any computer. Apple Gift Cards can only be used in the country where they were purchased. Copyright © 2021 Apple Inc. All rights reserved. The Apple Store reserves the right at any time after receiving your order to accept or decline your order for any reason. On the next page, you’ll see instructions for how to complete your return. Returning your iPhone or iPad may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Each incident of accidental damage is subject to an excess fee. Provide your contact information and select Continue to submit your return. 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