Web survey powered by SurveyMonkey.com. Create your own online survey now with SurveyMonkey's expert certified FREE templates. Use Customer-oriented surveys for more than just ratings. Apple's Twitter support, on the other hand, paled in comparison to the tech giant's phone and live-chat service. Customer Satisfaction Survey Questions: 5 Sample Templates You Can Use Right Away Scott M. Smith, Ph.D. qualtrics.com Customer satisfaction is at the core of human experience, reflecting our liking of a company’s business activities. Nowadays, customers have become selective, as they are getting more than one option in the market for a product having similar features. But you can derive the right insights from your survey only if the questions are phrased correctly. If your users can make purchases through the app, you can run a customer satisfaction or Net Promoter Score survey regarding the purchasing process. Customer satisfaction is an important aspect of business. The topic of this research has concentrated upon the investigation of customer satisfaction in Apple. The customer satisfaction survey helps you find out what are the areas that they like about your products and services, but more importantly, what they would want to improve. Just make sure the purchase process is completed first to keep the validity of your survey … Apple’s customer satisfaction and loyalty have been growing steadily over the years, reflecting the way consumers view the brand. Customer relationships should be at the core of your business, which is why you need to be proactive in designing customer satisfaction surveys. Apple AirPods are wireless earphones manufactured by Apple. The key to creating useful survey questions is to look for results that apply to your business development efforts. But whether these surveys have made a big enough impact to improve overall customer service is unclear. Apple’s continual focus on improving its Net Promoter Score has produced … Web survey powered by SurveyMonkey.com. Create your own online survey now with SurveyMonkey's expert certified FREE templates. Brand Questionnaire - Apple Extended Project Research MORE FOR YOU New Apple Leak Reveals iPhone 13 Design Shock According to NPS Benchmarks, Apple’s NPS score in 2017 was a resounding 72, which is significantly higher than the average NPS score of the consumer electronics industry. Introduction. Hint: You can either send this customer satisfaction question in a targeted website survey (e.g. When the AirPods were first introduced i n 2016, they were considered the highest level of satisfaction for a new product from Apple, with 98% of customers said they were very satisfied or satisfied with the product. Have been growing steadily over the years, reflecting the way consumers view brand... 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