Get opinions from real users about Sana Commerce with Capterra. This is a complete platform that meets the needs of modern businesses to enable better and more efficient customer services. Our new feedback platform has already been such a huge success that our Product Team is blocking our regular time to manage incoming feedback. Then they summarized it all into one metric: the Net Promoter Score (NPS). In B2B e-commerce, you often have a closer relationship with your customers than in B2C. In fact, they want to help you make their customer experience easier! Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and … This method results in finding a lot of improvement opportunities you would never have thought of yourself. Data and reporting NTA November 3, 2020 at 1:46 PM. Once you have gathered your customers’ feedback, take the time to properly catalog it. Pros. This presented the perfect opportunity for the Customer Success team to activate the entire organization to come up with solutions for our customers’ challenges. We set goals, create tasks, and then get everyone involved. Get your account management team to ask your customers about their customer experience on your web store. Be the first one to write Sana Commerce … On top of analyzing web store visitors’ passive behavior, you can also make use of automated tools on your e-commerce platform to actively gather feedback. These courses do not have reference to any ERP system, but rather guide users through the Sana Admin and web store functionality. Why not choose a web store that leverages this investment? But overall, the most efficient way to capture feedback is through regular studies with groups of 5 users. This means that your B2B customers are often more willing to take the time to give you feedback. Pros. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and … They ask their customers to fulfill basic tasks and go through different scenarios on their website. When you close the loop in this way, the customer providing the feedback will feel appreciated and will be more likely to provide you with additional feedback in the future. So ask them for their feedback. Data and reporting NTA November 3, 2020 at 1:46 PM. This report shows the usage statistics of Sana Commerce vs. Enterprise Feedback Suite as content management system on the web. For this the Admin notification email address field in the Basics tab (Setup) could be used, which is already in place since Sana 9.3. Write it down in user stories, roadmaps, or new designs and wireframes. We were nearing our 10-year anniversary as a company, and had already learned a lot about our customers. download our B2B Buying Process 2019 Report: How to Meet Buyers’ Demand for (Better) B2B E-Commerce. Very satisfied. This course is designed for those who are familiar with Sana Commerce 9.0. The information below should be interpreted as … After implementing the prioritized improvements, but before taking them into production, invite your expert user group back. Are you a Sana customer who would like to give the gift of feedback? Throughout the project, we realized that a lot of the innovative solutions we were coming up with solved the needs of multiple customers taking part in the theme. The information below should be interpreted as … A plan to revamp Sana Help, Sana University and Sana Community in a single customer/partner portal with a learner-first mindset. E-commerce for Microsoft Dynamics. When gathering B2B customer feedback, any feedback — whether face to face or via an automated form on your web store — you should start at the end. Order Templates. We set up our Sana Customer Success team at the beginning of 2017. The new sana cloud platform is super modern and gives us a lot of flexibility to design with limited coding while offering our customers a dynamic experience. 40 were here. While B2B customers are usually more willing to provide feedback about your web stores than B2C customers, the number of total visitors generated by a B2B e-commerce platform is usually much lower, resulting in lower quantity overall. In B2C, you gather as much data as possible. Thanks to the growth hacking approach and great collaboration in strong multidisciplinary teams, all of the solutions we came up with are already available or in the works. Sana Commerce is the integrated real-time e-commerce solution for Microsoft Dynamics/SAP and offers an out-of-the-box web store that processes orders 24/7, provides accurate order and inventory information and supports your sales agents on the road with the mobile app. Discover our NEW product, built to evolve alongside your business. These version updates contain bug fixes and enhancements, but the add-on page is typically not monitored frequently by webstore admins. Hiding it is not the solution but it will be impossible for our the customers to receive newsletters at all. As stated before, in B2B e-commerce you often know your customers. Each quarter we pick an area that we’d like to focus on as an entire organization. Your customers are the best placed to assess which change would make the most positive impact to their B2B customer experience. Research from the Nielsen Norman Group shows that user groups need not be very large. Show them the changes and ask for a final round of feedback. They explain the improvements they intend to make. Explore 38 verified user reviews from people in industries like yours and narrow down your options to make a confident choice for your needs. This tool will make it even easier for our customers to manage the content in their web stores. The first step was to establish a team that would advocate for our customers internally. FeaturedCustomers has 812,000 validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos … This shows your customers that you value their opinion and feedback, while closing the feedback loop. Or you can reach out to us on workdays from 9am till 5pm. The most successful Sana Commerce web store operators take this even further. Reach out to your Customer Success Manager! In particular, the functions made possible by Sana Commerce’s direct SAP … It cures you of blind spots and internal thinking, and will show you where inaccurate assumptions were made. Therefore, depending on your web store, relying on these techniques alone to improve your B2B customer experience can have its limitations. They already knew in advance what the main feedback point was, as each customer was chosen through the NPS surveys conducted in 2017. At Sana, we see feedback as a gift, whether it’s from a colleague, a partner or a customer. At Sana, we see feedback as a gift, whether it’s from a colleague, a partner or a customer. They sent around a survey with questions about whether the customer would recommend Sana and what they would like to improve in both our product and our service. Fortunately, in e-commerce, you can analyze online customer behavior with less intrusion! Sana Commerce is a B2B solution designed for vendors, manufacturers and wholesalers. We recruited a team of all-stars, and they hit the ground running. Read 145 Sana Commerce Customer Reviews & Customer References. Setting up your Microsoft Dynamics NAV environment was a complex and lengthy process. The more time and effort you put into gathering B2B customer feedback, Number of visitors x percentage of visitors willing to provide feedback = quantity of feedback, How to capture B2B customer feedback to improve your B2B e-commerce experience. So once we’d collected the feedback, we decided to dedicate a whole quarter to it making it the focal point of the entire organization. But in general, the more time and effort you put into gathering the feedback, the better the quality of that feedback will be — and in turn, the more likely you are to make meaningful and valuable improvements to your e-commerce platform and online customer experience. When conducting user groups, you can take this one step further. Information will be easy to find; visitors will be able to filter based on role, level of expertise, etc. 40 were here. 40 were here. This is a set of courses which guide Sana customers and partners through the Sana Commerce Cloud product from the web store administrator perspective. An entire organization users you will have an overview of 85 % of the solutions into larger projects,! Of blind spots and internal thinking, and then get everyone involved November 3, 2020 at 1:46 PM just! 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